Conflict Management & Dispute Resolution report

11/10/2022

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CONFLICT MANAGEMENT AND DISPUTE AVOIDANCE

Week #4 2022/23

Workbook Ch3 plus ch8

I HAVE TO BE SOMEWHERE ELSE AT 1415 SO TODAYS SESSION FINISHES AT 1400

Three things to make you think?

• Dispute Avoidance

• Collaboration [Testosterone?]

• Dabbawala

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Conflict

Dispute

Avoidance

Negotiation

ADR; ADJ; ARB; Litigation; Beyond

Conflict Continuum The difference: conflict and or dispute

• Remember the continuum

• Conflict all around

• Disputes may break out from [badly managed] conflict

• Conflict needs managing

• Disputes need avoiding or resolving

• Is conflict management the same as dispute avoidance?

Lots of Information e.g. Conflict Management Thomas-Kilmann Conflict Mode Instrument [NB Inter or Intra]

Dispute Resolution is easy [its clearly defined] there is a third party

• PM decides [PM decision]

• Adjudication [construction mostly]

• Arbitration

• Litigation

• ADR • Lots of techniques

• Mediation • Blah • Blah • Peter Fenn Juggling Technique

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Conflict Management or Dispute Avoidance

• Dispute Avoidance is avoiding something happening

• Conflict management is managing something that is happening

• Dispute Avoidance • Heathrow Terminal 5 – collaboration plus risk management

• Dabbawallah – collaboration + ?

• Conflict Management • Collaboration

• Negotiation

Two books one idea: is it all about the big T?

Males negotiate differently than females?

Males are more aggressive?

Males are more likely to be individuals not team players and less likely to collaborate

Dispute Avoidance 3 ideas

• Some would say procurement and contracts are central to Conflict Management and Dispute Avoidance • Workbook Ch 3

• The best solution is to avoid disputes • Latham, M. (1994) Constructing the Team, HMSO, London

• Collaboration • Workbook Ch 8

Dispute avoidance

Workbook Chapter 3 The Heathrow Terminal 5 Example

The Dabbawala

APM BoK development Over the Years [BoKs]

• 5th Edition • Conflict Management References 15

• Dispute resolution Refs 7

• 6th Edition • Conflict Management Refs 11

• Dispute resolution Refs 2

• 7th Edition • Conflict Management Refs 1

• Dispute resolution Refs 64

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Dabbawala #IncredibleIndia

• 200,000 lunch [tiffin] boxes get moved every day by an estimated 4,500 to 5,000 dabbawalas

• One mistake in every 6,000,000 deliveries

• Disputes are inevitable?

Why are the dabbawallas so successful

• A six-sigma process is one in which 99.99966% of the products manufactured are statistically expected to be free of defects.

• Great interest – UN, Universities, King Charles, the Whitehouse

• Why? • Dabbas are illiterate

• Colour coding system

• Organisational Structure – everyone gets paid the same, remember Marx no conflict over resources

Cooperation and collaboration

• Should a distinction be made between cooperation and collaboration?

• I don’t make one

Gender, Testosterone and Philosophy

• Women negotiate differently than men

• People from Eastern Philosophies negotiate differently than people from Western Philosophies

• Americans/Canadians negotiate differently than English/Chinese/Irish

• Males are more aggressive?

• Males are more likely to be individuals not team players and less likely to collaborate

• Its all down to Testosterone

When will Cooperation take place

• The Evolution of Cooperation Axelrod: the argument is that the evolution of cooperation requires

that firms and organisations will cooperate if there is a sufficiently large chance that they will

meet again in order that they have a stake in their future interaction. Given these circumstances

cooperation evolves in three stages:

• cooperation will be initiated if firms have the opportunity for future interaction; cooperation

will NOT be initiated by scattered firms who have little chance of future interaction;

• cooperation will thrive where many other strategies are being tried;

• cooperation once established will protect itself from competitive strategies

Discussion Threads

• What factors might affect collaboration/cooperation on Projects

• If Conflicts are inevitable explain the dabbawalla

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