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Explain and list all the benefits in the CBP related to purchasing Internet service from Frontier.

Explain and list all the benefits in the CBP related to purchasing groceries from Vons and have it delivered.

All: Explain the value, using the formula in the PPT, provided by 99 Cents Stores and Nordstrom.

Identify primary value adding activities for In N Out.

Identify primary value adding activities for Amazon.com.

Tony Hsieh talks about delivering happiness. What is this about? How does he or Zappos deliver happiness?

Is delivering happiness part of Zappos’ supply chain? How does that affect their business, at what cost?