· The full-text version of this article is available through the ProQuest database in the Ashford University Library. This article provides information about three approaches to big technology, and it will assist you in your Technology and Operations Management Scenario discussion forum this week.

Multimedia

Magers, S. [Samantha Magers]. (2014, April 29). What is operations management? (Links to an external site.) [Video file]. https://youtu.be/leMOReAE2hk

· This video provides information about operations management and will assist you in your Operations Strategy Scenario discussion forum this week. This video has closed captioning and a transcript. Accessibility Statement (Links to an external site.) Privacy Policy (Links to an external site.)

Website

Walmart (Links to an external site.). (https://walmart.org)

· This website provides information about Walmart and will assist you in your An Organization’s Competitive Advantage assignment this week. Accessibility Statement does not exist. Privacy Policy (Links to an external site.)

Recommended Resources

Article

Coates, R. (2017, May 30). The Amazon effect and the global supply chain (Links to an external site.). Supply Chain Management Review. https://www.scmr.com/article/the_amazon_effect_and_the_global_supply_chain

· This article provides information about the “Amazon Effect” on supply chains and may assist you in your Technology and Operations Management Scenario discussion forum this week. Accessibility Statement does not exist. Privacy Policy (Links to an external site.)

Multimedia

Hughes, L. (Producer). (2011). Supermarkets Inc.: Inside a $500 billion money machine [Streaming video]. Films On Demand database.

· The full version of this video is available through the Films on Demand database in the Ashford University Library. This CNBC Original documentary looks at how food retailers fill their shelves and what kinds of marketing tactics they use to do it, and it may assist you in your Technology and Operations Management Scenario discussion forum this week. This video has closed captioning and a transcript. Accessibility Statement does not exist. Privacy Policy (Links to an external site.)

NewsHour Productions LLC. (Producer). (2007). Midwest manufacturers fight to stay competitive in global marketplace [Streaming video]. Films on Demand database.

· The full version of this video is available through the Films on Demand database in the Ashford University Library. This video provides information about how some Midwestern manufacturers are working to bridge the gap with foreign companies and fight to keep U.S. employers relevant in the changing global marketplace. It may assist you in your Technology and Operations Management Scenario and Operations Strategy Scenario discussion forums this week. This video has closed captioning and a transcript. Accessibility Statement does not exist. Privacy Policy (Links to an external site.)

Supply Chain Secrets. (2008, July 13). Inventory management—An introduction (Links to an external site.) [Video file]. https://youtu.be/qkZQxXJuqKo

· This video provides information about the impact of a technology revolution in the supply chain and may assist you in your Operations Strategy Scenario discussion forum and An Organization’s Competitive Advantage assignment this week. This video has closed captioning and a transcript. Accessibility Statement (Links to an external site.) Privacy Policy (Links to an external site.)

INSTRUCTION:

Prior to beginning work on this discussion forum, read Chapter 1: Sections 1.0-1.6 and Chapter 3: Sections 3.0-3.5 of the required textbook, Operations and Supply Chain Management. In addition, watch What Is Operations Management? (Links to an external site.) .

Describe a customer experience you have personally encountered where the good, service, or both were unsatisfactory (e.g., defective product, errors, mistakes, poor service, service upsets, etc.). How might the organization have handled it better? Specifically identify how operations management could have helped to relieve or eliminate the problem.

Your initial response should be a minimum of 200 words. Graduate school students learn to assess the perspectives of several scholars. Support your response with at least one scholarly or credible source in addition to the text.