BUS3041 WK 3 Project

NonVerbal Communication © 2016 South University

NonVerbal Nonverbal communication is a powerful tool, and when it is misdirected or misread, it can result in misunderstandings and miscommunication. Leaders need to be aware of how to use and read nonverbal cues effectively. It is important to understand and read nonverbal cues because:

• Nonverbal messages help convey emotions through facial expressions, tone of the voice, and body language.

• Nonverbal cues are often more credible to audiences than words. When your facial expression contradicts what you say, others perceive you to be dishonest.

• Nonverbal communication enhances and sometimes replaces verbal and written communication.

• It is possible that nonverbal cues derail and contradict verbal and written messages because:

• Nonverbal communication tends to function within a cultural context. Some facial expressions, such as frowning and smiling, are universal signals, but while a gesture such as a thumbs-up may convey that everything is great in the United States, it is considered an obscene gesture in some Asian countries.

• Nonverbal messages are subjective and ambiguous. In fact, research shows that bullies have problems reading facial expressions and perceive relatively neutral expressions as threatening. They, therefore, tend to pick fights with those who may be perceived as innocent bystanders by other observers (Goleman, 2006).

• Nonverbal communication is often outside your control. For example, when speaking to your supervisor or boss whom you do not like, your dislike may show on your face.

• Nonverbal cues may contradict not only what you say but also other nonverbal cues. Which specific nonverbal cues do you need to consider?

• Eye contact • Facial expressions • Gestures • Posture and body orientation • Proximity • Vocal quality such as tone, volume, and pace • Humor