BUS3041 WK 3 Project

Verbal Communication

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_&d2lSessionVal=xvaVgUyXRoe3ruwtwbTEE4vbH&ou=92850)

As a leader, you need to communicate with colleagues face-to-face and over the telephone, conduct

department meetings, and allocate work assignments to groups of two or three employees. In addition,

you may need to provide training to employees, speak to the press, and often make presentations at

seminars to the board of directors or to the local rotary club.

Leaders must develop effective strategies for dealing with public speaking situations, especially if they

have any fears related to public speaking. Leaders must speak to small groups of people all day, every

day, and they often must speak formally to large groups. Even if they dislike speaking to groups of

people, leaders constantly need to improve public speaking skills and gain more con�dence and an

improved comfort level when speaking in public. The best way to improve public speaking skills is to

practice them.

You can develop public speaking skills by learning a few basic tips on the following aspects of verbal communication:

Project your voice outward.

Move your lips. You cannot enunciate words clearly if you do not open your mouth.

Speak a little more loudly and slowly than you normally do to gain the audience's attention.

Keep breathing. Deep breaths will help improve the timbre and strength of your voice.

Vary the volume and tone of your voice.

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Do not use �llers or sounds and words while pausing, such as "um," "err," "like," "you know," etc.

Fillers distract the audience.

Ask a friend, a colleague, an instructor, or a classmate to assess the quality of your voice. You can also

make a video of yourself rehearsing a presentation. Your own observation yourself will help identify

areas in which you need improvement.

Top seven secrets for delivering speeches that inspire, inform and entertain from Simon Sinek, one of the most-watched Ted Talks presenters of all time.

Don’t talk right away - Instead, quietly walk out on stage. Then take a deep breath, �nd your

place, wait a few seconds and begin. “I know it sounds long and tedious and it feels excruciatingly

awkward when you do it,” Sinek says, “but it shows the audience you’re totally con�dent and in

charge of the situation.”

Show up to give, not to take - Often people give presentations to sell products or ideas, to get

people to follow them on social media, buy their books or even just to like them. Sinek calls these kinds of speakers “takers,” and audiences can see through these people right away. And, when

they do, they disengage.

Make eye contact with audience members one by one. - Scanning and panning is your worst

enemy, says Sinek. “While it looks like you’re looking at everyone, it actually disconnects you

from your audience.”

Speak unusually slowly - When you get nervous, it’s not just your heart beat that quickens. Your words also tend to speed up. Audiences are more patient and forgiving than we know.

Ignore the naysayers - Dismiss the people furrowing their brows, crossing their arms or shaking

their heads “no.” Instead, focus only on your supporters -- the people who are visibly engaged,

enjoying your presentation and nodding “yes.” If you �nd the audience members who are

positively interacting with you, you’ll be much more con�dent and relaxed than if you try to

convince the naysayers.

Turn nervousness into excitement. Olympic competitors take their body’s signs of nervousness -- clammy hands, pounding heart and tense nerves -- and reinterpret them as side excitement and

exhilaration.

Say thank you when you’re done - Applause is a gift, and when you receive a gift, it’s only right to

express how grateful you are for it.

Additional Materials

View a Pdf Transcript of Audience (media/week3/SUO_BUS3041_W3_L1.pdf? _&d2lSessionVal=xvaVgUyXRoe3ruwtwbTEE4vbH&ou=92850)

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