Kim Woods

Week 3 Case Questions

Applying Methods of Process Improvement to Improve Productivity

Chapter 8, Case 2: “Noninvasive Cardiovascular Laboratory”

Questions:

1. Is Findley overworked? Why or why not? Should another technician be hired?

2. Assume that there is no budget to add a new technician. How should the current NCVL process be changed to improve quality and productivity?

3. Draw a cause-and-effect (fishbone) diagram of the reasons Findley’s work is inefficient.

4. Draw a flow diagram showing the steps in the process(es) for Findley’s work.

© 2016 Laureate Education, Inc. Page 1 of 1