Technology info management term paper
kylecs14
Week3-JohnChao.pptxWhy work with us?
John Chao
Recruiter
10.17.2019
Agenda
Who we are
Who you will be working with
What you will be doing
What technology you will be using
How you will be trained
Advancement opportunities
About Xantrion
Purpose
Founded in 2000 to bring enterprise-grade IT to mid-sized organizations
Dedicated partner for both IT support and cybersecurity
Ensure security is achieved without sacrificing productivity
Cybersecurity practices are certified
Dedicated to doing well by doing good for our clients, employees and the community
Industry leadership
Top 10 Managed Service Providers (MSPs) in CA
Top 100 Managed Security Service Providers (MSSPs) in the US
Xantrion Values
Our clients are our reason for being
Without them, we would not exist
Our people are our business
If we do nothing other than hire right, we will do well
If our people are inspired, the sky's the limit
Our community is our future
Our clients, growing businesses, are the key to the US economy
We are dedicated to being a springboard of our clients
Xantrion Work Environment
Professional and positive
Able to see the impact of your work
Fast paced
Room to grow
Learning oriented and continuously evolving
Everyone has a say in what we do and how we do it
Team oriented
Contributions appreciated and outstanding performance rewarded
Work hard, play hard
People have the information and tools they need to succeed
Service Desk picture
Service Desk team event at Palace of Fine Arts in San Francisco
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"A great company, with a great bunch of folks I enjoy seeing every time I come to work."
Employee, Xantrion
Ben Ngo – Xantrion Service Manager
UC Davis grad
6 months of IT work experience prior to joining Xantrion
Started on the Help Desk in 2015
Promoted to manager in 2017
Supervises 8 Support Engineers
Ben is illustrates the kind of personal growth and career opportunities at Xantrion. He and all other managers did your job so they are uniquely qualified to coach and mentor you.
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Xantrion Team
Lead Engineer
Technology Group
virtual Chief Information Officer (vCIO)
Service Delivery
Services by Individual or Group
| vCIO | Lead Engineer | Technology Group | Service Delivery |
| IT strategy | Client technology expert | Security operations command | Remote support team |
| Technology roadmap | Technical escalations | Network operations | On-site engineers |
| Cost/benefit analysis and budgeting | Project implementation | Project engineering | Established escalation and SLA protocols |
| Account management | Client onboarding | Subject matter expertise | |
| Service delivery oversight |
We are the best IT team in the business so we are great people to learn from. We are also really friendly, helpful people so you'll enjoy working with us. And we can't do our jobs without working together so we have a very open and collaborative environment.
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Xantrion Services
IT Roadmap
Certified Support
Backup & Recovery
Cloud Strategy
Managed Security
Proactive Monitoring
Certified Support and Managed Security
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Certified Support
Single point of contact for IT
CIO-level consulting
Xantrion Technology Platform
Xantrion Managed Service Standard
Unlimited 24x7 technical support from our team of certified experts
Managed Security
Turnkey program that reduces the likelihood of a data breach
State-of-the-art technology
Security awareness training
Best practices and standards
Team to identify and fix vulnerabilities
Incident response
Auditors can easily confirm regulatory and other requirements are satisfied
Chief Compliance Officer,
Wealth Management Firm
“Xantrion has enabled us to be more efficient with our IT resources and more effective at managing our IT risk.”
SEE HOW
Link button to Jennifer of Litman video. Bonnie can help.
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Xantrion customer story.
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Managed Security Technology
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Microsoft Office 365 SecureScore
Microsoft Cloud platform
Microsoft’s Enterprise Mobility and Security suite
Microsoft Office 365 Advanced Threat Protection
Key Vendors
Microsoft Office 365 – Outlook, Teams, SharePoint, OneDrive
Microsoft Azure, Cisco, ConnectWise – ticketing and documentation
Bomgar, Veeam, Dell, Cisco Meraki, VMware, Solarwinds N-central
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Xantrion New Employee Training
Formal job process training in-house
Technical training via
Hands-on training consisting of collaborative teamwork and job shadowing
Employees hit the ground running within 2-4 weeks
Train at our office or remote
Danny – Training and Documentation Coordinator
Pluralsight: Has some courses on there that we have new hires watch. Mostly around troubleshooting windows and networks.
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Xantrion Ongoing Training
Technical Staff is encouraged to pass a test towards a certification each year
Annual Study budget of $1200 plus 5 paid study days
Focus on CCNA and any relevant MS Expert as a minimum certification
Once those are achieved, you pick a relevant certification
Technical training on vendor tools we partner with
Veeam
VMware
Azure/O365
Xantrion Engineering Career Paths
Service Desk
Support Engineer III
Support Engineer II
Support Engineer I
Systems Admin
Senior
Systems Admin
Associate
NOC /SOC
Senior
NOC Specialist/
Security Analyst
Associate
Project
Systems Architect
Client Strategy
Senior
virtual Chief Information Officer
Associate
NOC – network operations center
SOC – security operations command
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Former UCSC Graduates
Top Row: Sean Cameron, James Lin, Jerry Lee
Botton Row: Solomon Wu, Austin Ngo, Jack Wolfe
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Employee, Xantrion
"Xantrion is a great company to work for, has great managers and fantastic procedures for client sites. The employees are helpful and great to work with.”
Questions?
Resumes?
John Chao, Recruiter ([email protected])
