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Week3-EPP421-RevOrg2.pptx

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WEEK #3 – regulation and categorization

EPP421

Start with Video 1

Canadian aviation regulations

Division II — Certification Issuance or Amendment of Air Operator Certificate

705.07 (2) For the purposes of subsection (1), an applicant shall have

(L) an air operator emergency response plan that has the components set out in subsection 725.07(3) of Standard 725 — Airline Operations — Aeroplanes of the Commercial Air Service Standards.

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705.07(2)L is the regulation / 725.07 is the standard

701 (foreign air operations)

702 (Aerial work)

703 (Air Taxi operations)

704 (commuter ops)

From 701-704 all state in some shape or form “meet the Commercial Air Service Standards for the operation” So technically speaking all Part 7 – Commercial Air Services operators would need some of the context of 725.07 which is one of the commercial air service standards…

CARS - ERP

725.07(3) Emergency Response Plan The air operator emergency response plan required under paragraph 705.07(2)(l) shall include the following elements (amended 2005/05/31):

(a) air operator policy;

(b) air operator mobilization and agencies notification;

(d) casualty and next-of-kin coordination;

(e) accident investigation on behalf of the air operator;

(f) air operator team's response to the accident site;

(g) preservation of evidence;

(h) media relations;

(i) claims and insurance procedures;

(j) aeroplane wreckage removal; and

(k) emergency response training.

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11 items

http://www.tc.gc.ca/eng/civilaviation/regserv/cars/part7-standards-725-2173.htm#725_07

What is a policy?

The Gage dictionary defines "policy" as

plan of action

guides or influences future decisions (rules and principles)

employer's commitment & obligation

To be effective?

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To be effective, a policy must:

involve senior management,

consistent with the SMS objectives

relevant to ERPs real needs,

accepted as equal in importance

https://www.ccohs.ca/oshanswers/hsprograms/osh_policy.html

The Gage dictionary defines "policy" as

"a plan of action;

a course or method of action that has been deliberately chosen and that guides or influences future decisions." By stating principles and rules, an ERP policy guides actions.

A policy statement indicates the degree of an employer's commitment to ERP.

The statement of the employers' obligation should be more than an outline of legal duties.

There are many differences in form and content of corporate policies. Their style, however, is not as important as the clarity with which they identify functional responsibilities over authority.

involve senior management and representatives in the preparation of the policy,

be seen as consistent with the workplace's objectives of operating in an efficient and predictable manner,

be relevant to workplace's real needs, not adopted from another workplace, and

be accepted as equal in importance to the workplace's other policy objectives.

Example?

The provision of an effective Emergency Response Plan (ERP) is required by the Canadian Aviation Regulations (725.07 (3) of Standard 725 – Airline Operations – Aeroplanes of the Commercial Air Service Standards) and within the Company Safety Management System.

Our goal and mission is to respond in a professional, timely and effective manner for our customers, staff and their families in the event of an accident or incident. We will further support the official investigation, and work with the media in providing accurate information. Our objective is also to minimize disruption to un affected areas of the business.

The responsibility for compliance rests with the Accountable Executive under the oversight of the Company’s post holder for Safety, the Director of Safety. However it is the responsibility of each Head of Department to ensure an effective ERP is available, reviewed, and exercised as per the Corporate Emergency Response Plan requirements.

All personnel identified in the Corporate ERP are expected to comply with this Policy. While the responsibility rests with the Accountable Executive, every Department Head and employee involved must ultimately share in this responsibility.

Signed by?

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Activation Criteria

Revised: 22/12/2014

EP1 Overseas Workshop

Death or serious injury

Reportable incident

Major damage

Media interest

Public enquiries

Event beyond the local ability to respond

Activation Criteria

To summarise : Where we say ‘activation’ remember there are different levels

Our Special Assistance Team are activated for a single death or injury on board

Media interest – this may only involve our Corporate Communications team and some local management, eg what if something happened to a QF 380, EK would be in the press as we are the carrier with the largest order

Public enquiries – strong in the US, Europe and Australia

Tell – don’t hesitate to ask for help.

Emergency Planning & Response Workshop-Tokyo

March 10/11, 2015

Contingency Response Planning

Serious injury definition

Any bone fracture (except fingers, toes or the nose); lacerations that cause severe hemorrhage or nerve, muscle or tendon damage; internal organ injury; second or third degree burns or any burns affecting more than 5% of the body; exposure to infectious substances or harmful radiation; or an injury likely to require hospitalization.

Effective 1 July, 2014 –TSB Regulations, Part 1 (Annex 13)

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LIST OF reportable INCIDENTS – tsb ?

TSB

Owner, operator, PIC, or any crew member report as soon as practically possible via standby TSB investigator available 24/7/365

30 days of occurrence (full report)

Security related ?

Accident

Death or serious injury

on-board, coming into contact, exposure

Structural failure or damage

Engine failure/damage

Propellers, wing tips, antennae, tires, brakes, dents/puntures

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Reporting an Air Occurrence – TSB

Owner, operator, PIC, or any crew member report as soon as practically possible via standby TSB investigator available 24/7/365

Full report must be submitted within 30 days of occurrence

Security related or general aviation incidents outside of the below – TC. However best practice to report the below to TC as well.

Accident

Death or serious injury

on-board, coming into contact, exposure

Structural failure or damage

Engine failure/damage

Propellers, wing tips, antennae, tires, brakes, dents/puntures

Ukraine International Airlines

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History repeats itself. MH in Ukraine. Iran Air 655, 1988 shot down by USS Combat ship, killing 290 pax on an A300

Ukraine International Airlines Flight 752 (PS752) was a scheduled international passenger flight from Tehran to Kiev operated by Ukraine International Airlines (UIA). On 8 January 2020, the Boeing 737-800 operating the route was shot down shortly after takeoff from Tehran Imam Khomeini International Airport by the Islamic Revolutionary Guard Corps of Iran, which attributed it to human error.[3] [4] [5] Iranian President Hassan Rouhani later described the accident as an "unforgivable mistake". All 176 passengers and crew were killed; it was the first fatal air accident for Ukraine International Airlines in its existence.[6]

Initially, Iranian aviation authorities denied the airplane was hit by a missile and said a technical error with the airplane was responsible. Ukrainian authorities, after initially deferring to Iran's explanation, said a shoot-down of the flight was one of their main working theories. American, Canadian, and British officials said they believed the aircraft had been shot down by a Tor-M1 (SA-15 "Gauntlet") surface-to-air missile launched by Iran. Three days later, on 11 January, the Islamic Revolutionary Guard Corps said they had shot down the aircraft after mistaking it for a U.S. cruise missile.[7]

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https://www.nytimes.com/2020/01/14/world/iran-plane-crash-video.html

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For a lot of us our immediate focus is how could this have happened, how did this happen. We have to appreciate an investigation will take time and that the accident has happened, our immediate response needs to shift to humanitarian as a first priority.

Nationalities: Iran=82, Canada=63, Ukraine=11, Sweden=10, Afghanistan=7, United Kingdom=3. Total=176

Notification

Telephone Support

Airport Reception Centres

Coordination with other Stakeholders

Support to Family Members via a Family Assistance Centre (FAC)

Example Airline Tasks

Revised: 22/12/2014

EP1 Overseas Workshop

Emergency Planning & Response Workshop-Tokyo

March 10/11, 2015

Contingency Response Planning

0-30 minutes: Confirm, Communicate, Callout

Immediate Actions Checklist (secure, notify, make arrangements, security, assemble resources, holding statement)

31-60 minutes:

Brief and dispatch representatives

On-going communications/coordination and immediate needs support to Persons Directly Affected (PDA)

Initial Priorities - AIRLINE

Revised: 22/12/2014

EP1 Overseas Workshop

Ask : So what will we be looking to achieve as a priority ?

Explain:

Within ‘One Hour’ an organisation establishes its credibility whether it can handle a situation well. The media will be looking closely to see how an organisation responds to a crisis. This is called the ‘Golden hour’ - when you establish your credibility

Ask :

To achieve the first point, who will you call to confirm the incident, make sure you don’t assume, it may not be your ATC

Explain:

Whilst the industry standard is to aim to have a press statement out within one hour, EK plans to have a holding statement out within 15 mins confirming flight details, routing, dates. Subsequent statements will follow when more information becomes available. We will cover media more later.

Emergency Planning & Response Workshop-Tokyo

March 10/11, 2015

Contingency Response Planning

Keeping an open line with airline Ops Centre

Activate staff

Notify and liaise with GHA

Contact Airport Ops Centre

FID considerations

Identify a log keeper

Consider disrupted passengers

Key airport receptions centres

Securing flight sensitive information is not only essential at an airlines HQ, but also on airport level.

Who would require such documentation?

Investigation (i.e. TSB), Fire services = cargo related information, pax/crew numbers

725.07(3) – continued

(b) air operator mobilization and agencies notification;

(d) casualty and next-of-kin coordination;

(e) accident investigation on behalf of the air operator;

(f) air operator team's response to the accident site;

(g) preservation of evidence;

(h) media relations;

(i) claims and insurance procedures;

(j) aeroplane wreckage removal; and

(k) emergency response training.

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http://www.tc.gc.ca/eng/civilaviation/regserv/cars/part7-standards-725-2173.htm#725_07

CATEGORIZATION

(b) air operator mobilization and agencies notification;

Includes 5 main elements