Week 3 Discussion Question 1 + 3

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Regina: Message Strategy: Week 3, DQ 1 ( Reply Due Now)

10.8 Most appropriate type: Routine Message

 

            The most appropriate message type for this scenario would be a routine message. This scenario focuses on the deliverance of core information that pertains to the company’s daily operations and why it has not been working. The point of this message is to answer the “who, what, where, why and how”. When using a routine message, it is important to get directly to the point and give facts and not opinions. The message in the scenario is simply to state the facts and statistics regarding the failure of self-managed work teams.

10.9 Most appropriate type: Persuasive Message

 

            The most appropriate message type for this scenario would be a persuasive message. This scenario has an added step to the prior scenario, the reasoning as to why the sender should be promoted to a supervisor. Persuasive messages are meant to do exactly what it sounds like, to persuade someone to do something. By laying out the facts surrounding the failure of the company’s experiment and following with the reasoning that the sender should be promoted, they are providing clear evidence to allow their supervisors to gain assurance and trust in the sender to make the promotion happen.

 

10.10 Most appropriate type: Negative Message

 

The most appropriate message type for this scenario would be a negative message. A negative message is used to relay unwanted information or bad news to a customer or to employees. The message that must be conveyed to the customer is that they have been overcharged on five orders along with apologies and the plan that the company plans to take to rectify this mistake. By using a direct negative message, this will allow for the affected customer to be given a softer blow (an apology) and directly followed by the mistake.

10.11 Most appropriate type: Positive Message

 

The most appropriate message type for this scenario would be a positive message. The announcement of hiring back fifty employees that had previously been laid off is great news for a company as well as the employees. This news allows for the employees to be motivated that the business is on the fast track to success once again, giving them job security. A direct positive message allows for the busy employees and business partners to receive the message quickly and to the point.

References:

Thill, J. V., & Bovee, C.L. (2015). Writing Persuasive Messages. Excellence in Business    Communication (11th ed., pp. 290-308). Upper Saddle River, NJ: Pearson Education, Inc.