Week 3-Discussion 2

Parfaria Holman

Parfaria Holman

Wednesday15 Jul at 16:53

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COM325: Week 3 - Discussion 2

When people experience stress they are less able to participate in conflict resolution because they will have difficulty engaging in higher-level thinking while stressed. Stress releases chemicals in the brain that impair the prefrontal cortex, which is where higher-level thought takes place. Also, anger and stress can and will only enhance the said conflict that is already going on because of the emotions that can follow. In our text, we learn that "anger is a secondary emotion, meaning that its origin is in other emotions such as fear" (Cahn and Abigail, 2014, p. 190). Along with fear comes frustration, possible disappointment, regret, and being hurt. Also, stress can distract people from being able to resolve conflict effectively and we have to remember that not everyone thrives in a stressful situation as everyone else deals with stress differently. 

But to calm the conflict ask them what you can do to resolve the situation. Also, try not to get angry yourself, and stay calm, speak slowly, and use non-threatening words body language that could escalate the situation. A calm and rational response can go a long way toward calming angry people down.  Also, you can calm them down, so that they do not take any action that may harm others or you in a physical or emotional way. I learned from a police officer who was my landlord he to me if I ever get into a situation or conversation with somebody before the police get there just remain calm and talk slowly and do not show aggression. That will show the police you are the calm person and the other person is the one with hostile or violent behavior, and that is the best advice he could have given me it helped in situations in the past.

REFERENCES:

Cahn, D. D., & Abigail, R. A. (2014). Managing conflict through communication (5th ed.) [Electronic version]. Retrieved from https://content.ashford.edu/

Matthew Makowski

Yesterday16 Jul at 8:58

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Explain how stress and anger affect the communication in conflict resolution situations?

Stress and anger affect the communication in conflict resolutions situations by having many different kinds of personalities and how everyone experiences stress differently. Anger can be a reaction to stress and make the individual become more defensive (Cahn & Abigail, 2014). Pressures can be from positive and negative external reactions, in which stress is the reaction and anger forms form the reaction of stress (Cahn & Abigail, 2014). So depending on the situation and how you as an individual respond to the situation you have the opportunity to react in a positive or negative way. This will hinder your ability to resolve conflict, because stress and anger bring in a emotion that becomes defensive.

Are stress and anger necessary in conflict resolution, or are they solely impediments to solving problems?

Not all stress is bad, there is a stress that is good and can be a positive reinforcement for a conflict resolutions and that is eustress, which Cahn & Abigail explain as short-term stress that expends more energy on important activities. Also gives the individual a psyched felling of anxiety in a good way to perform (Cahn & Abigail, 2014). So I do feel that there are a majority of impeding stress factors that can not assist in resolving conflict but there is one that can be positive.

What affect have stress and anger played in your professional conflict resolutions experiences?

Me personally, I have anxiety and perfectionism. This plays a huge roll in my everyday life to have to be calm and lower my expectations. There has been a couple times where I am angry or upset at simple mistakes that I have caught on my team or have shown disappointment but I try to make these situations a training opportunity for the group and not place accusations or blame directly. Overall I have been working really hard to exert my emotions else where, i.e. gym, sports, or detailing or cleaning something. My professional career has been a stressful one but not too bad. I can definitely create stress but more these days I try and communicate to resolve conflict or mistakes before they happen. This helps me with bringing my emotions into my career and have a solution to problems not just point out the problems.

Reference:

Cahn, D. D., & Abigail, R. A. (2014). Managing conflict through communication (5th ed.) [Electronic version]. Retrieved from https://content.ashford.edu/