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Continuous Quality Improvement Worksheet

HCS/412 v2

Page 2 of 2

Instructions

You can select from any scenario from the four options listed below to help you create your project planning documents. Note that only basic information is provided in your scenario. You will need to use critical thinking skills to determine reasonable financial considerations, actions to complete your project, and appropriate outcomes. Be creative and make your own assumptions where information is not provided; make sure your assumptions are reasonable and functional.

Scenario 3: Urgent Care Center

Implement and plan steps necessary for opening a new health care facility on the west side of the city. There are only one centralized hospital and one urgent care center, and they are all in the center of town. Many residents on the west side of town have close to a 40-minute drive to either of these facilities. The existing urgent care facility closes at 7:00 P.M., leaving the emergency department at the hospital as the only option for those seeking treatment later in the evening.

Location is one of the most important deciding factors when opening an urgent care center. The west side of the city includes a Wal-Mart, Sam’s Club, CVS, and Walgreens. These stores create high traffic volume and house an ideal strategic location for an urgent care center. There are no medical centers of any kind on this side of town, and there is a large community of about 81,000 residents.

Objectives

To improve public health and provide basic clinical care for families and patients on the west side of the city.

The objectives of the new urgent care center are to:

1. Provide added primary care options.

2. Provide x-ray and lab options for patients.

3. Add affordable options for care and referrals to local physicians and facilities.

Financial Review

Project Plan Scenarios HCS/412 v2 Page 6 of 7

Budget Item

Total

Personnel

$300,000.00

Contractual Services

$80,000.00

Travel

$16,000.00

Transportation of things

$80,000.00

Rent, Telecom, Other Comm & Utilities

$250,000.00

Printing & Reproduction

$60,000.00

Supplies

$100,000.00

Equipment

$200,000.00

Grants/Cooperative Agreements

$0.00

Total

$786,000.00

Assumptions

There is sufficient clientele in this demographic region to support an urgent care center.

Risks

1. Failure to accredit facility as an urgent care center

2. Failure to receive licensure by the state

3. Failure to receive billing contracts with payers