Paper

Running head: ANNOTATED BIB ON AFTER-SALE-SERVICES 1

ANNOTATED BIB ON AFTER-SALE-SERVICES 5

Annotated Bib on After-Sale Services

Name:

Course: BUSN501 B002 Fall 2020

Date:

Annotated Bib on After-Sale Services

Marek Szwejczeweski, Keith Goffin and Zissis Anagnostopoulous. (2015). Product service systems, after-sale service and new product development.

The article reveals that after-the product service is important and an essential element when it comes to the provision of services. The individual has revealed that the successful marketing strategy is important in that it enables people to realize activities associated with this aspect and that would include giving a transport escort, and making that products and services have been offered to the right people and those that require it. The essential terms that exist in this case include the product-service system that are also involved in the academic literature. Therefore, the article reveals that after the sale service activities exist and they might not be compromised by any person. As per the information from the researchers, it is important to realize that new products will have to be developed and they also have to be delivered to the involved customers. The situation also involves the essential practice that information has been disclosed and since this information has been exposed to the outer consumers, then it will have to be delivered as it cannot be redefined.

Christopher M. Durugbo. (2019). After-sale services and after-market support; a systematic review, theory and future research directions.

The article reveals that after-sale services are important and they can also be essential sources of revenue streams. They also make an important and a technical situation where consumers need care and might also be ensured of their securities in case they need to purchase and the product escorted to where they need it. The article has also revealed that the distribution of spare parts is required, customer care has to be provided and that the sale of accessories need to be recognized. Therefore, awareness will be important and that the management of the operations is an activity that require being monitored highly. Literature has also supported this information in that consumers require being escorted and that the materials they purchase has been supported since by escorting the people, then this will be an important assurance that the materials are genuine and that might not be compromised at all the times and by all means. The situation implies thatthe buyers have to acquire materials, they purchase it and then continue selling the same protocol and situation in that every purchasing aspect has to be associated with the protection of the commodities of the involved.

Melissa Toutant. (18th December 2017). The importance of having good after-sale service.

The article reveals that having good and effective after-sale services is important for enabling the marketers and even the purchasers to deal with providing people after the sale services. The reason is that when such individuals are provided with the after-sale-services, they are at apoint of coming back and purchasing from the same company or community. The situation reveals that offering the consumers with the after-sale service is important for enabling them to come back and purchase more from the same society and also influence the other members to come to the same society in that they will be offered with the services they require to export their commodities home. Therefore, as far as this article is concerned, it is important to reveal that the after-sale services are important and they will aid in the acquisition of products that the purchasers need to acquire and are also willing to pay for such services as the after-sale services have been accounted for in the commodities that the purchasers intend to acquire and are willing to pay for such services and this will not lead to any compromise.

Prachi Juneja. (2015). After the sale services or the Customer service.

The article reveals that the consumers are satisfied with the after-sale services. In this situation, not all the consumers are happy about carrying what they have purchased to their various destinations. Instead, they would claim that the company is important for helping them to transport their products to where they require them transported and even deposited to their doorsteps and this is a situation that has proven to be important when it comes to the various consumers that require the services of being assisted to transport their commodities to their door steps. The reason is that the consumers have claimed to be satisfied when they are provided with the after-sale services since they will not feel the pitch that has been involved in transporting their commodities. The after-sale service aspect is also important for ensuring that the consumers gain the satisfaction and the loyalty they require with the company and this will enable the customers to continue being loyal to the involved company. Therefore, numerous techniques prevail for dealing with the after-sale services and they are at a point of ensuring that the loyalty of the customers has been attained by all the means.

Hans Kasper and Jos Lemmink. (2018). The quality of the after-sale service: Views between industrial customers and service managers.

As far as the article is concerned, it is important to perceive that the quality of the after-sale service is important and this quality needs to be enhanced. The article also reveals that the office has to be involved with the supplying of the office equipment and those that will enable the managers of the organization to ensure that the materials supplied to them are those that will ensure that industrial consumers are the people that have been supplied with the commodities that will allow after-the-sale services. In this case, consumers are at a point of making sure that the facilities, services and even products that are provided by a given firm are those that might require the after-sale-services since individuals require being facilitated with the transport system after they purchase any commodity. The service managers require that such services are not provided so that they make profits but the consumers require that such services are provided as they are unaware of the cost that comes with the provision of this category of a service.

Sreevathsa Prabhakar. (2019). Reasons why after-sales is no longer an after-thought.

The article has revealed that after-the sale services do not require being an after-thought but an aspect of the fore-thought. In this case, every manager requires being involved or concerned with offering after the sale services as they will enable the consumers to come back and also purchase more from the same organization. The feeling of this author is that trust has to be created so that after the sale services have to be provided to the involved. As a result, the practice does not become an after-thought but it is before the thought.

Tejvan Pettinger. (2018).Introduction to the after-sale services

The article has revealed that after-the-sale services are important and numerous examples of after-sale-services exist. The notable examples include warranty where a person has to be guaranteed of the services that are to be offered. The next example is free service after certain months while the third example is advising on the manner of using the product. The after-sale services also have essential importance such as improving the long-term image and brand of the company as well as convincing the consumers that they might trust the involved organization. The third importance is reducing the extra costs that might be incurred by the consumers and due to this case, they are at a point of encouraging the consumers to come back to the involved organization.