BUS4101 WEEK 1

Pioneers of Quality Their Contributions to the Field Quality Leaders and Their Achievements The following are some of the most important quality leaders and their major contributions to the field of quality management: Frederick W. Taylor described how the scientific method can be applied to improve productivity. His research and theory of the scientific method offered a logical, easy-to-understand, and easy-to-implement process that businesses could use to evaluate their needs and formulate appropriate solutions. Walter Shewhart is the father of statistical quality control and the mentor of W. Edwards Deming. Statistical quality control provides a method of analyzing and evaluating statistical data in order to identify improvement areas and devise appropriate solutions. W. Edwards Deming is best known for devising the plan-do-check-act (PDCA) cycle, the Fourteen Points, and the Seven Deadly Diseases. Based on the fundamental concepts of statistical quality control, Deming created these methods. These are some of the most frequently used quality tools that help analyze business problems, identify improvement areas, and devise appropriate solutions. These are also important to continuous improvement of quality. Joseph M. Juran contributed the Three Basic Steps to Progress, the Ten Steps to Quality Improvement, the Pareto Principle, and Juran’s Trilogy to the field of quality management. He is also known for devising the 80/20 rule, which suggests that 80 percent of the issues come from 20 percent of the problems. His Three Basic Steps to Progress help organizations change or improve their existing quality process. In addition, Ten Steps to Quality Improvement, the Pareto Principle, and Juran’s Trilogy are also important to maintaining and improving quality processes. Phillip B. Crosby put forward the concept of zero defects and established the Fourteen Steps to Quality Improvement. His concept of zero defects encouraged the implementation of quality management in order to produce error-free products, services, and processes. With a first-time-correct approach, organizations are able to save cost, time, and effort, as well as produce customer delight. © 2017 South University