the mini-case, Project Management at MM

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Chapter 21

The amount of information today is overwhelming. The average knowledge worker spends more than one quarter of their day searching for information. (Kontzer,2003) Information has considerable value. Good information management practices + excellent Systems yields strong financial performance. (Kettinger and Marchand 2011)

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Information embedded in workflows is valuable. Transforming tacit knowledge into explicit knowledge results in structural capital. Financial accountability legislation has driven the need for greater information integrity. New technologies create new information opportunities and at the same time, new business opportunities.

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More Efficient Business Operations – Dashboards combine transaction, process and supply-chain metrics to give a more detailed view of operations.

Dashboards provide drill-down, highlight problem areas and integrate information from several systems.

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Mobile and E-Business – Forced organizations to resolve internal data inconsistencies, identify information gaps, and deal with inadequate information offerings.

The Web has enabled more efficient transactions, expanded supply chains, and offer new services.

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Internal Self-Service –is driving a complete reanalysis of what information is collected and how it is presented, navigated, and used internally.

“Portals and online self-service make administrative problem areas more visible. They also force managers to simplify policies and procedures.”

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Unstructured Information Delivery – records management, library management and document management have caused a convergence of structured and unstructured information.

IT must now develop taxonomies, navigation, and access methods for unstructured information and integration into work processes delivered where needed.

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Business Intelligence – Includes both data mining and external competitor information.

Data mining requires IT to understand the context of how information will be used.

Data Warehouse technologies are a key to supporting this environment.

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Behavior Change – Increasing more sophisticated metrics and scorecards are used to measure corporate performance.

People pay attention to what is measured.

Highlighting key information helps staff focus.

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Careful attention to the social and behavioral dimensions of how work is done.

Information integration is a challenge, mostly for global enterprises and large organizations with strategic alliances.

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Political judgment

Information analysis

Workflow analysis

Information access

Business rules for information use

Usability

Information navigation

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Data custodianship

Storage

Integration

Presentation

Security

Administration

Personalization and multilingual presentations

Document indexing and searching

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Unstructured content management and workflow

Network and server infrastructure for information hosting/staging

Team collaboration software

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Figure 21.1 The Information Management Lifecycle

Capture – Includes all activities in identifying information for possible use.

May include digitizing documents.

Will require capturing external business intelligence information.

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Organize – Involves indexing, classifying and linking sources together.

Involves taxonomy creation (systematic categorization by keyword or term).

Facilitates ease of access.

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Process – Leverages the value of information using new information- delivery technologies.

Involves analyzing vast amounts of information into structural capital that is valued by businesspeople.

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Maintain – All information must be assessed as to its meeting the business needs.

Standards and principles must be established for information retention, preservation, and disposal.

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Approach information delivery as an iterative development project. No one gets it right the first time.

Separate data from function to create greater flexibility.

Buy data models and enhance them. This will save many person-years of effort.

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Use middleware to translate data from one system to another. This is especially true for companies using multiple packaged systems with their own embedded data models.

Evolve towards a real-time single-source customer information file. This will support privacy and ease new integrated product and service offerings.

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Design information delivery from the end user (whether external customer, employee, or supplier) backward. This substantially reduces internal in-fighting and focuses attention on what is really important.

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The Internet of things – This includes the ability to track and remotely monitor a product at any point in time (e.g., radio frequency identification (RFID) and wireless communications). This massive influx of information will create challenges in the coming decade.

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Network-centric Operations – It will soon be possible to collect, create, distribute, and exploit information across any platform. This will be enabled by: - Sensor grids - High quality information - Value-added command and control

processes

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Self-synchronizing Systems – Information will support self- synchronization of complex work activities without management intervention.

Feedback Loops – Feedback mechanisms will requires new metrics for factors such as transparency, information sharing, and trust.

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Informal Information Management – Information delivery mechanisms of the future will look to organize and leverage informal information kept by knowledge workers.

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It is only recently that businesses have discovered the power and potential of information within the IT community. New technologies and channels make it possible to access information cheaply and easily. Information is being used to drive different types of value in the organization.

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