week 3 progress log

Date

GOAL

Explain the desired outcome - i.e. install the operating system, create users, set up the router, etc.

Explanation of Deliverable

Describe what you did, and how the process went – did things go smoothly? Did you encounter any problems? Did you complete the task?

Sources

List any sources that you used for installation, completion, troubleshooting, etc.

Screenshots

Each deliverable should have at least one screenshot showing your progress (successful installation, the listing of all created users, a successful connection test, etc.)

Wk 1

Selecting a single ticketing system software that would be used by the entire business

I did I research at least three proposed ticketing system software and chose the one which was more suitable for our business. Things didn’t go smoothly since they were more or less the same in terms of the functionality that we required as a business. But I finally ended up choosing ServiceNow as my ticketing solution.

Internet

Choosing a network working environment operating system for the ticketing solution software

I chose Windows server 2019 as my network working environment. It was a difficult encounter choosing a working environment since it was supposed to have high availability and also it was to work in a Windows working environment.

Internet

Selecting a cloud-based service that our system would use to operate and store it data in the cloud for easy accessibility

This was not an easy task to undertake since we had to consider using a cloud-based service that was affordable and highly efficient for our working process. I ended up choosing Azure cloud-based service as our cloud-based solution.

Internet

Installation of the ticketing system solution on a virtual machine to demonstrate how they work.

What I did here was we took all the three proposed ticketing solution and installed them one by one so that we would identify their pros and cons. The process was very tiresome since I repeated the same thing for each ticketing system, also identifying each of their pros and cons took critical analysis because all of them were very much appropriate for our business use. I finally selected the one that was cost-effective, was able to be easily understood by the users and could be accessed 24/7

Different websites of the ticketing solutions

Integration of the Windows server 2019 with Azure cloud-based solution

I configured Windows server 2019 and Azure cloud-based solution, it was not an easy process since a lot of technicality had to be put in place in order for it to fully function effectively. The two solutions ended up being integrated and all the information a customer required about the business would have been found online.

Internet

Wk 2

Installation of Recoverit

This was a data recovery software, and it was installed in our system so that data that was formatted or even that was inaccessible could be able to be recovered. There was not much problem experience during its installation since it was compatible with the available hardware as well as software.

Recoverit Website

Setting up the Cisco Integrated Service Virtual Router (ISR)

Since most of the communication was going to be done virtually, it was not a difficult task to configure it with the available network environment so that it would work effectively and efficiently.

Cisco website installation manuals

Setting up of WD My Book Duo 4 TB

This was going to be used as a storage space where all files and other relevant process is done within the system would be stored. Setting it up proved to be challenging and I had to seek technical assistance from elsewhere to ensure it was properly set up.

Website of the company

Integration of MySQL DBMS

This was a DBMS that would be used in storing all the data for easy access and retrieval. It was integrated into the system so that it would work efficiently and effectively. Integrating it into the system was not a problem and it didn’t pose any major challenge during that process.

Internet