Week12 Discission

Review at least 4 articles on Balanced Scorecard and complete the following activities:

1.  Write annotated summary of each article. Use APA throughout.

2.  As an IT professional, discuss how you will use Balanced Scorecard to manage IT resources efficiently.

Complete your main post no later than Friday of week 12 (4 pm PST). Please note that initial post not completed on the due date will receive zero grade.

Read and respond to at least two (2) of your classmates Friday of week 12 (4 pm PST)of week 12.

Review posting/discussion requirements.

Please use APA throughout in your main post and responses to other posts.

Below are additional suggestions on how to respond to your classmates’ discussions:

· Ask a probing question, substantiated with additional background information, evidence or research.

· Share an insight from having read your colleagues’ postings, synthesizing the information to provide new perspectives.

· Offer and support an alternative perspective using readings from the classroom or from your own research.

· Validate an idea with your own experience and additional research.

· Make a suggestion based on additional evidence drawn from readings or after synthesizing multiple postings.

· Expand on your colleagues’ postings by providing additional insights or contrasting perspectives based on readings and evidence.

My Friends’ Discussion .

Discussion 1 :-

In the article, Balanced Scorecard is characterized as execution report utilized as an administration device to monitor those activities going ahead in an association with the point of keeping check of those activities while dissecting the conceivable outcomes (Hoque, 2014). As indicated by the article, Balanced Scorecard is significantly utilized for vital administration and operational execution. As a chief, Balanced Scorecard can be utilized as an essential device in assessing the execution of different units and the whole association demonstrating satisfactory data for administrative choices.

In another article, we are acquainted with the different attributes that characterize a Balanced Scorecard. As indicated by the creator, there are four essential properties of the execution instrument. One, it makes out of a blend of both budgetary and non-money related information and data. Also, Balanced Scorecard centers particularly around key plan of the association. At last, the instrument targets little quantity and scope of information to monitor (Hansen and Schaltegger, 2016). Every one of these properties shape the vital achievement part for directors in utilizing the execution report instrument in the arrangement of consequences of the assessment.

In the article, the writer fundamentally talks about the historical backdrop of Balanced Scorecard and the present insights of utilization in different organizations and associations. The principal occasion where the execution device was utilized was in 1987 (Nikolaou and Tsalis, 2013). It was made by Art Schneiderman at Analog Devices. This was alluded to as the Analog Balanced Scorecard. The change in competency prompted the progression of the simple device to the present age Balanced Scorecard. Supervisors have progressively favored the utilization of execution report instrument in key assessment The idea of the association activities. The key guide has upgraded the administrative accomplishment of such directors.

In the fourth article, the writer centers around the popularity of the Balanced Scorecard. Diagnostically, most organizations utilize the apparatus in execution monitoring and administration. In an examination led by Kurtzman in 1997, around 64% of organizations utilized Balanced Scorecard (Reefke and Trocchi, 2013). The rest of the rate that was not utilizing the device utilized another approach that was more like the balanced scorecard. As indicated by the article, Balanced Scorecard stays one of the broadly received and connected execution administration system.

As an IT director, a Balanced Scorecard is a critical instrument in its effective administration assets. It is imperative to record and break down IT data utilizing this sensitive device. This incorporates detailing the audit investigate working and task of the IT foundation and the related activities. An arrangement of activities ought to be produced to go about as a plan for monitoring and assessment. The data is recorded in the Balanced Scorecard for key mapping. The apparatus improves exactness and accommodation in the accompanying execution while getting bits of knowledge on the patterns. IT supervisors should utilize the device in vital administration and assessment of IT execution.

Reference

Hansen, E. G., & Schaltegger, S. (2016). The sustainability balanced scorecard: A systematic review of architectures. Journal of Business Ethics, 133(2), 193-221.

Hoque, Z. (2014). 20 years of studies on the balanced scorecard: trends, accomplishments, gaps and opportunities for future research. The British accounting review, 46(1), 33-59.

Nikolaou, I. E., & Tsalis, T. A. (2013). Development of a sustainable balanced scorecard framework. Ecological Indicators, 34, 76-86.

Reefke, H., & Trocchi, M. (2013). Balanced scorecard for sustainable supply chains: design and development guidelines. International Journal of Productivity and Performance Management, 62(8), 805-826.

Discussion 2:-

Introduction:

The Balanced Scorecard(BSC) is a methodology which helps in evaluating the performance and success ratio of the business by taking multiple criteria into account. In general, companies evaluate success by calculating profits with respect investment, in other words, return on investment which is not a right way to evaluate because the success of a company depends upon multiple attributes. The balanced scorecard on the hand evaluates customer satisfaction, internal processes involved in the company, learning, and innovation (Simon, 2005). This methodology has challenges related to adoption but, it helps the organization to evaluate the performance of resources, planning processes and taking crucial decisions of an organization.

Application of balanced scorecard methodology:

According to the article published by (Punniyamoorthy & Murali, 2008), a model is created to using balanced scorecard that is used to evaluate the performance of a company by setting benchmarks for financial, non-financial, expected vs actual performance, activities that are necessary for the growth of a company. Information technology resources provide tools to communicate, plan, initiate, design, deploy rest of the departments. It is difficult to measure the value of IT resources because the benefits provided may not reflect in short-term but has a potential value in the long term. BSC helps in evaluating the performance in terms of financial and non-non-financial aspects of an organization (Beard & Humphrey, 2014).

Conclusion:

As an IT professional, I will make use of fundamental principles of a balanced scorecard methodology to evaluate the performance of IT resources. I will calculate the salary of human resources and evaluate their performance by calculating the value provided by the resource to the company in terms of cost. I will calculate the investment in infrastructure, hardware and software resources and evaluate results by comparing expected versus actual performance results. As mentioned in the article published by (Mansor & Bahari, 2010), I will integrate Enterprise resource planning and BSC for effective results. I will evaluate the customer satisfaction by using customer feedback options, response time, network traffic etc. I will evaluate the internal processes with respect to the factors like ease of usage and adaptability, the duration that processes are updated, improvement in the use of tools to make daily activities as efficient as possible, network and information security and awareness of the organization, IT governance, compliance policies and decision support system. I will evaluate the abilities of resources like certification in particular languages, innovation of resources, learning new technologies that help company’s growth.

References:

Beard, D. F., & Humphrey, R. L. (2014). Alignment of University Information Technology Resources With the Malcolm Baldrige Results Criteria for Performance Excellence in Education: A Balanced Scorecard Approach. Journal Of Education For Business, 89(7), 382-388. doi:10.1080/08832323.2014.916649

Mansor, N., & Bahari, A. (2010). Enterprise Resource Planning Benefits and Managerial Decison Levels. International Journal Of Technology, Knowledge & Society, 6(1), 153-165.

M., P., & R., M. (2008). Balanced score for the balanced scorecard: a benchmarking tool. Benchmarking: An International Journal, (4), 420. doi:10.1108/14635770810887230

Simon, S. J. (2005). Balanced Scorecard: A Tool to Improve IS Department Planning and Evaluation. JOURNAL OF INFORMATION TECHNOLOGY CASES AND APPLICATIONS, (4). 7.