OPS/574 v1
Process Improvement Flowchart
OPS/574 v1
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Process Improvement Flowchart
As-Is Process Flow Chart Evaluation
Select a process from an organization you work for or are familiar with. You will use this process in your Week 2 & Week 4 Signature Assignments as well.
Create a flowchart of the as-is process using Microsoft Word, PowerPoint, Vizio, or Excel.
Evaluate the efficacy of your process using process improvement techniques.
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The process improvement chart considers the DMAIC Six Sigma phases as part of the improvement techniques. The problem is defined from customer feedback and product inspections before its analysis. The analysis leads to improvements which are communicated to the team before trial and measures. Product control is enabled ensuring customer satisfaction is attained.
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Process Improvement Flow Chart
Determine how the process can be improved based on the results of your evaluation.
The results of the evaluation would be used to identify issues and defects on current products which may lower the quality of products and services.
Define metrics and measure the current process.
Customer objectives, safety, satisfaction, and productivity will be used as metrics and measures in the process.
Use process improvement techniques to improve the process. Create a flow chart of the improved process using Microsoft Word, PowerPoint, Vizio, or Excel. Use your professional judgment to ascertain how the future process will perform according to your metrics.
Summary
Write a 525-word executive summary that includes the following:
· A brief description of the process based on the flowchart of processes current state
· The results of your process evaluation and how the weak points can be strengthened. Include a description of the process improvement technique(s) used.
· A brief description of process improvements based on the process of the future state
· How you anticipate the future process will perform based on metrics used to evaluate process current state
· A description ofyour process improvement project to achieve the process future state
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Undertaking a continuous improvement process will be vital in achieving a higher customer satisfaction. The current flowchart articulates how information obtained from customer feedback as well as product inspection will be essential in identifying areas of improvement. Further, an analysis carried out leading to feedback evaluation will articulate the improvements which can be undertaken to ensure quality of products. Quality-oriented organizations ought to utilize acquired information to facilitate customer satisfaction strategies (Koval et al., 2018). After the evaluation, improvements on the products will be based on information received will reflect in product adjustments to fit in customer specifications and needs. Communication to all staff to align with the new improvement strategy. Trial and measures will articulate if the products have met customer needs and wants leading to control for quality management.
Using the DMAIC improvement techniques focuses on continuous improvements based on process results. For instance, the definition phase would consider a definition of customer needs and requirements which are not captured in the current products. This could become a strength instead of a weakness in which new satisfactory products are innovated. On the other hand, measurement and trials could validate how satisfactory levels are measured (Beemaraj & Prasath, 2018). This would not only consider how the improvements are to reflect on the product but also on the service. Also, the measures would facilitate a definition of performance objectives and causative relationships during analysis. The control technique stipulates process capability and validation of monitoring attributing to effective procedures (Beemaraj & Prasath, 2018).
The future process state would consider customer satisfaction feedback in improvement reviews. The analyses of both data and the process would narrow done to what improve are more effective in meeting customer needs (Beemaraj & Prasath, 2018). This would consider composite organizational variables which have a direct impact on customer markets and products which create sustainability in the market. Data analysis from the information will translate into improvements in both products and customer processes aligning with the current organizational objectives. Further, the improvements will re-evaluate the potential solutions given through new designed products and operating procedures for solution development. The control process would identify staff procedures as well as quality validation (Beemaraj & Prasath, 2018). This would continuously be evaluated and monitored besides been integrated in the existing control plans.
Based on the metrics, it is considerable to stipulate the process will be successful in current and future states. Integration of different metrics and measures would target several performance objectives. Customer perspective, business perspective, and learning/growth perspective are dependent on improvement process based on data analysis obtained (Looy & Shafagatova, 2016). Nonetheless, the measures can act as indicators on customer satisfaction and performance. For example, customer objectives would be geared towards improvements which lead to attraction and retention of existing customers while safety would consider product security during use. Meanwhile, satisfaction would articulate customer repeat business and productivity consider quality procedures and management. Achieving a future process state would be associated with process changes focusing on product design and measurement systems. The link between organizational and business performance extends to the measurable metrics and data analysis as obtained after the first control management process (Looy & Shafagatova, 2016). Testing and using the measurements will effectively elicit desired changes in the process.
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References
Looy, V. & Shafagatova, A. (2016). Business process performance measurement: a structured literature review of indicators, measures, and metrics. Springer plus 5.
Beemaraj, R. & Prasath, A. (2018). Six sigma concept and DMAIC implementation. International journal of business management and research 3(2).
Koval, O.,Nabareseh, S., Chromjakova, F. & Marciniak, R. (2018). Can continuous improvement lead to satisfied customers? Evidence from the services industry. TQM Journal 30(2).
Customer feedback and product inspection
Analysis
Improve
Trial and Measure
Communication
Control
Customer satisfaction
Analysis
Improve
Control
End process
Copyright 2020 by University of Phoenix. All rights reserved.
Copyright 2020 by University of Phoenix. All rights reserved.
cmcd112281
Week1...Process_Improvement_Flowchart11.docx
