Business Case 700 words + 300 words reflection + 10 min presentation pptx
Hunnysid
Week03BusinessProcessVSValueStreamMapping.pptxBusiness Process Mapping
Chua, R. 2018 Lean Six Sigma: Define and Measure Tools
Where are the handoffs?
Handoffs – weak links in a process where things can go wrong due to miscommunication between departments resulting in delays, mistakes and defects
Value Stream Map
Graphical representation of the value stream
Diagram that shows all steps involved in getting a product or service from supplier to customer. It shows the material and information flow from order to delivery
Business Process VS Value Stream Map
Value stream map is a process map but with additional information such as customer data, processing data and information flows pertinent to the value stream
Where value is added and where waste occurs
