Business Case 700 words + 300 words reflection + 10 min presentation pptx
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Week02BusinessProcess.pptxBUSINESS PLUG-IN B2
BUSINESS PROCESS
McGraw-Hill/Irwin
© The McGraw-Hill Companies, All Rights Reserved
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LEARNING OUTCOMES
Describe business processes and their importance to an organization
Compare the continuous process improvement model and business process reengineering
Describe the importance of business process modeling (or mapping) and business process models
Explain business process management along with the reason for its importance to an organization
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INTRODUCTION
Business process improvement will, at a minimum, double the gains of a project by streamlining outdated practices, enhancing efficiency, promoting compliance and standardization, and making an organization more agile
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INTRODUCTION
Business process improvement involves three key steps
Measure what matters to most customers
Monitor the performance of key business processes
Assign accountability for process improvement
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EXAMINING BUSINESS PROCESSES
Business process characteristics:
The processes have internal and external users
A process is cross-departmental
The processes occur across organizations
The processes are based on how work is done in the organization
Every process should be documented and fully understood by everyone participating in the process
Processes should be modeled to promote complete understanding
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BUSINESS PROCESS IMPROVEMENT
Companies are forced to improve their business processes because customers are demanding better products and services
Continuous process improvement model - attempts to understand and measure the current process, and make performance improvements accordingly
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BUSINESS PROCESS REENGINEERING
Business process reengineering (BPR) - analysis and redesign of workflow within and between enterprises
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BUSINESS PROCESS REENGINEERING
Managerial approach to reengineering projects
Define the scope
Analyze
Evaluate
Plan
Approve
Execute
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BUSINESS PROCESS DESIGN
Business process modeling (or mapping) - the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence
Business process model - a graphic description of a process, showing the sequence of process tasks, which is developed for a specific
As-Is process model
To-Be process model
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BUSINESS PROCESS DESIGN
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BUSINESS PROCESS DESIGN
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BUSINESS PROCESS DESIGN
| Issues in the As-Is Order Process Model |
| Sales representatives take too long to submit orders. |
| There are too many process steps. |
| Sales administration slows down the process by batch-processing orders. |
| Credit checking is performed for both old and new customers. |
| Credit checking holds up the process because it is done before (rather than concurrently with) order picking. |
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BUSINESS PROCESS DESIGN
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SELECTING A PROCESS TO REENGINEER
Criteria to determine the importance of the process:
Is the process broken?
Is it feasible that reengineering of this process will succeed?
Does it have a high impact on the agency’s strategic direction?
Does it significantly impact customer satisfaction?
Is it antiquated?
Does it fall far below best-in-class?
Is it crucial for productivity improvement?
Will savings from automation be clearly visible?
Is the return on investment from implementation high and preferably immediate?
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BUSINESS PROCESS MANAGEMENT
Business process management (BPM) - integrates all of an organization’s business process to make individual processes more efficient
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BUSINESS PROCESS MANAGEMENT
BPM allows business process to be executed more efficiently and measures performance and identifies opportunities for improvement, BPM benefits include:
Update processes in real-time
Reduce overhead expenses
Automate key decisions
Reduce process maintenance cost
Reduce operating cost
Improve productivity
Improve process cycle time
Improve forecasting
Improve customer service
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BPM TOOLS
Business process management tool - an application that designs business process models and simulates, optimizes, monitors, and maintains various processes
| Tool Name | Company Name |
| BPM Suite | Ultimus |
| Process Suite | Staffware |
| Business Manager | Savvion |
| Pega Rules Process Commander | Pegasystem |
| E Work Vision | Metastorm |
| Team Works | Lombardi Software |
| Intalio | Intalio |
| Bizflow | Handysoft |
| FugeoBPM | Fugeo |
| Business Process Manager | Filenet |
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CRITICAL SUCCESS FACTORS
Understand reengineering
Build a business and political case
Adopt a process management approach
Measure and track performance continuously
Practice change management and provide central support
Manage reengineering projects for results
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BUSINESS PROCESS MODELING EXAMPLES
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BUSINESS PROCESS MODELING EXAMPLES
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BUSINESS PROCESS MODELING EXAMPLES
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BUSINESS PROCESS MODELING EXAMPLES
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BUSINESS PROCESS MODELING EXAMPLES
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BUSINESS PROCESS MODELING EXAMPLES
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BUSINESS PROCESS MODELING EXAMPLES
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