Homework Question

WCM 620 Module Eight Short Paper Guidelines and Rubric

This short paper will help you synthesize information from the readings for this module and inform your thinking when you work on Section IX of the final project.

In the transcripts provided for the final project case study, many legal risks occur through the actions of the characters. Based on the readings for this module, what laws are applicable in this situation and how are they applicable? Support your response with specific examples. Additionally, who should be accountable for the potential legal failures in this scenario? How can the supervisor and call center manager create a culture of accountability?

Your paper should include these critical elements:

 Identification of applicable laws with supporting examples

 Identification of accountable audience (individuals/parties)

 Recommendation of strategies the call center can use to create cultural accountability

Guidelines for Submission: Your paper should be submitted as a 2- to 3-page Microsoft Word document with double spacing, 12-point Times New Roman font, one-inch margins, and at least three sources cited in APA format.

Critical Elements Exemplary (100%) Proficient (90%) Needs Improvement (70%) Not Evident (0%) Value

Identification of Laws Pertinent to the Case

Clearly identifies applicable laws pertinent to the case and provides details about how they are related to the outcome

Adequately identifies applicable laws pertinent to the case and explains how they are related to the outcome

Identifies applicable laws pertinent to the case but the connection to the outcome is not clear

Does not identify applicable laws pertinent to the case

30

Identification of Accountable Audience

Clearly identifies correct audience(s) with supporting rationale of potential legal failure(s)

Adequately identifies correct audience(s) and possible legal failure(s)

Identifies correct audience(s) but does not address potential legal failure(s)

Does not identify correct audience(s)

25

Recommendation of Strategies to Create

Cultural Accountability

Recommends appropriate strategies with supporting examples to create cultural accountability

Recommends strategies with supporting examples to create cultural accountability

Recommends a single strategy to create cultural accountability

Does not recommend any strategies to create cultural accountability

25

Proper Use Of APA Standards, Writing

Mechanics, And Grammar

Paper is free of errors in organization and grammar and contains at least three scholarly sources

Paper is mostly free of errors of organization and grammar; errors are marginal and rarely interrupt the flow; contains three scholarly sources

Paper contains errors of organization and grammar but are limited enough so that paper can be understood; contains two scholarly sources

Paper contains errors of organization and grammar making it difficult to understand

20

Total 100%