Final Project Milestone One: Overview and Conflict Analysis

WCM 620 Milestone One Guidelines and Rubric For this milestone, you will complete a draft of the first two sections of your final project based on the final project case study. The following critical elements must be addressed:

I. Overview: Summarize the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict.

II. Conflict Analysis: In this section, you will analyze the transcripts provided and determine how stakeholders’ self-perception and communication practices influenced the conflict. Be sure to address the following:

A. Assess how the stakeholders’ self-perception influenced the conflict. Provide specific examples to support your assessment. In other words, how might the involved stakeholders’ self-perceptions be at odds with how others see them?

B. Describe the communication practices, implicit or explicit, that were used. What implications did they have for the conflict? C. Assess how communication practices might be changed to de-escalate the conflict. Provide specific examples to support your assessment.

Guidelines for Submission: Your paper should be 2 to 3 pages in length with double spacing, 12-point Times New Roman font, and APA formatting.

Critical Elements Proficient (100%) Needs Improvement (70%) Not Evident (0%) Value

Overview: Pattern of Facts

Summarizes the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict

Summarizes the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict, but summary is verbose or contains inaccuracies

Does not summarize the pattern of facts leading up to this interpersonal conflict

23

Conflict Analysis: Stakeholders’ Self-

Perception

Assesses how the stakeholders’ self- perception influenced the conflict and provides specific examples to support assessment

Assesses how the stakeholders’ self- perception influenced the conflict and provides examples to support assessment, but assessment is cursory or contains inaccuracies, or examples are not specific or relevant to argument

Does not assess how the stakeholders’ self- perception influenced the conflict

23

Conflict Analysis: Communication

Describes the communication practices, implicit or explicit, that were used and their implications for the conflict

Describes the communication practices, implicit or explicit, that were used and their implications for the conflict, but description is cursory or contains inaccuracies

Does not describe the communication practices, implicit or explicit, that were used and their implications for the conflict

23

Conflict Analysis: De-escalate the

Conflict

Assesses how the communication practices might be changed to de-escalate the conflict, providing specific examples to support assessment

Assesses how the communication practices might be changed to de-escalate the conflict, providing examples to support assessment, but assessment is cursory or contains inaccuracies, or examples are not specific or relevant to argument

Does not assess how the communication practices might be changed to de-escalate the conflict, providing examples to support assessment

23

Articulation of Response

Submission has no major errors related to citations, grammar, spelling, syntax, or organization

Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas

Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas

8

Total 100%