4-1 Small Group Discussion: Five Communication Strategy Recommendations

WCM 510 Module Four Small Group Discussion Guidelines and Rubric Five Communication Strategy Recommendations

Overview: Your active participation in the two small group discussions is essential to your overall success this term. Discussion questions are designed to help you make meaningful connections between the course content and the larger concepts and goals of the course. These discussions offer you the opportunity to express your own thoughts, ask questions for clarification, and gain insight from your classmates’ responses and instructor’s guidance. Small Group Guidelines There are two small group discussions in this course, occurring in Modules Four and Seven. For the two small group discussions, you will work in small assigned groups to complete specific tasks. These group discussions support the incremental completion of the final project in this course, the creation of an analysis and negotiation coaching recommendations for executive leadership due in Module Ten. To prepare for each small group discussion, read the assigned readings and write down notes that might be helpful as you craft your post. After each small group discussion, you will evaluate your own participation as well as the members of your small group by filling out a group member evaluation form, which you will submit to your instructor by Sunday at 11:59 p.m. of your local time zone during the same week of the small group discussion. As you work on this assignment, keep in mind the following guidelines: remember to be respectful of others and open to different opinions, analyze the work and not the individuals, focus on the facts of the case study, and search for students’ answers that may be interesting and surprising. Prompt: For this first assignment, you will be working within your assigned small group to develop five recommendations that you will propose to Sharon Slade, the chief human resources officer (CHRO) of Netflix. Directions for this assignment are provided in the module as well as in this document. There are several requirements and deadlines for this small group discussion, so be sure to follow them carefully to earn the maximum credit for this assignment. Your recommendations should include the following critical elements:

 Incorporate concepts of integrative bargaining, (i.e., win-win bargaining or interest-based bargaining). Your goal is to create an environment that increases the likelihood of reaching a mutually beneficial outcome for both parties.

 Identify ways that Sharon can make a positive first impression, using tacit communication, such as body language, tone of voice, and so on. Explain your reasoning.

 Identify examples of effective overt communication that Sharon can use in this negotiation. Explain your reasoning.

 Suggest a location for the negotiation session that will create confidence in both Sharon and Alice and a positive basis for the discussion.

 Identify situation(s) when Sharon should use tacit communication. In which situation(s) should Sharon use overt communication? Explain your reasoning.

 Compare the impact of the overt and tacit communication in these situations and how they will affect the message Sharon is sending. In addition to the recommendations, your instructor will evaluate your participation in the assignment:

 Participation: Complete and submit and Group Member Evaluation form during the same week of the workshop. Use this form to evaluate your own and your group members’ performance on the small group assignment. Your review should be objective, fair, and professional. Submit your evaluation by Sunday evening at 11:59 p.m. during the same week of the discussion.

Your group should post a list of potential recommendations by 11:59 p.m. by Thursday of the module week. Over the next few days, review the recommendations, offering suggestions, insights, and additional points to consider. Then, work with members of your group to finalize your list of your top five recommendations by 11:59 p.m. on Sunday. You can use the recommendations your group developed as you craft Section IV: Communication Strategies of the final project, which will be submitted in Milestone Two.

Rubric

Critical Elements Exemplary Proficient Needs Improvement Not Evident Value

Discussion: Participation and

Contribution

Participates in group discussion; contribution provides depth and detail to the discussion (100%)

Participates in group discussion but contribution lacks depth and detail (70%)

Does not participate in group discussion (0%)

20

Five Recommendations

(Integrative Bargaining)

Identifies five recommendations that incorporate the concepts of integrative bargaining and create an environment that increases the likelihood of reaching a mutually beneficial outcome for both parties (100%)

Identifies five recommendations but not all of them incorporate the concepts of integrative bargaining, and they may not create an environment that increases the likelihood of reaching a mutually beneficial outcome for both parties (70%)

Does not identify five recommendations that incorporate the concepts of integrative bargaining (0%)

12

Five Recommendations

(Positive First Impression)

Identifies ways that Sharon can make a positive first impression, using tacit communication; provides a thorough explanation of reasoning behind these choices (100%)

Identifies ways that Sharon can make a positive first impression, using tacit communication; reasons are provided (90%)

Identifies some ways that Sharon can make a positive first impression, using tacit communication; reasons are provided but they are not clearly explained or are incomplete (70%)

Does not identify ways that Sharon can make a positive first impression (0%)

12

Five Recommendations

(Examples of Effective Overt

Communication)

Identifies examples of effective overt communication that Sharon can use in this negotiation, and reasoning is clearly and thoroughly explained (100%)

Identifies examples of effective overt communication that Sharon can use in this negotiation, explaining reasoning (90%)

Identifies some examples of effective overt communication that Sharon can use in this negotiation; reasons are provided, but they are not clearly explained or are incomplete (70%)

Does not identify examples of effective overt communication and does not explain reasoning (0%)

12

Location Suggests a location for the negotiation session that will create confidence in both Sharon and Alice and a positive basis for the discussion (100%)

Does not suggest a location for the negotiation session that will create confidence in both Sharon and Alice and a positive basis for the discussion (0%)

10

Tacit Communication

Identifies situation(s) when Sharon should use tacit communication and overt communication, and reasons are clearly and thoroughly explained (100%)

Identifies situation(s) when Sharon should use tacit communication and overt communication and reasons are provided (90%)

Identifies situation(s) when Sharon should use tacit communication and overt communication; reasons are provided but explanation lacks clarity, is incorrect, or is incomplete (70%)

Does not identify situations when Sharon should use tacit and overt communication; no reasons are provided (0%)

12

Impact of Overt and Tacit

Communication

Compares the impact of the overt and tacit communication in these situations and how they will affect the message Sharon is sending (100%)

Compares the impact of the overt and tacit communication in these situations and how they will affect the message Sharon is sending, but explanation is incomplete, incorrect, or difficult to understand (70%)

Does not compare the impact of the overt and tacit communication in these situations and how they will affect the message Sharon is sending (0%)

12

Articulation of Response

Posts are free of errors related to citations, grammar, spelling, syntax, and organization and are presented in a professional and easy-to-read format (100%)

Posts have no major errors related to citations, grammar, spelling, syntax, or organization (90%)

Posts have major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas (70%)

Posts have critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas (0%)

10

Total 100%