Financial Relief Scholarship from Veterinary Emergency & Critical Care Society
Michelle_Michy
WayneTsangResume.docxWayne Tsang, MBA
Address: 510 E 3rd Street, Apt#219, Pomona, CA 91766 Email: [email protected] Mobile: 916-670-0892
EDUCATION
Doctor of Veterinary Medicine Expected May 2021
Western University of Health Science, College of Veterinary Medicine
Certificate in Veterinary Acupuncturist Expected June 2019
Chi Institute, University of Florida, College of Veterinary Medicine
Master of Business Administration, Emphasis: Marketing | Strategy June 2016
University of California Davis, Graduate School of Management, Working Professional Program
· Customer Relationship Management – As part of an MBA team, analyzed the customer lifetime value for a tutoring service. Project included market research, target market identification, developing marketing strategy and value proposition
· Business Plan Development Project – Worked on an MBA team to develop a complete business plan to develop strategic recommendations for a non-profit organization to attain profitable growth. The plan included a detailed business model, forecast analysis and marketing strategy.
· Marketing Research – Conducted an end-to-end primary market research study to aid the decision-making process for launching foodful.ly, a web application founded by a start-up to reduce food spoilage. This study entailed a focus group study, a general survey and statistical data analysis using SPSS.
Bachelor of Science, Biochemistry and Molecular Biology June 2009
University of California, Davis
SKILLS AND CERTIFICATION
· Technologies: Cornerstone, Better choice, DVMax, Minitab, Microsoft Word, Excel, Access, PowerPoint
· Languages: Bilingual in Chinese and knowledge in Japanese
· Cisco Certified Network Associate (Routing & Switching), September 4, 2014
· Certified Personal Trainer ACSM, June 15, 2016
PROFESSIONAL EXPERIENCE
Emergency Veterinary Technician – Solano-Napa Pet Emergency Clinic, Fairfield, CA 09/12 – Present
· Serve as variety of positions: shift coordinator, treatment nurse, room nurse and customer service rep.
· Administer and provide technical assistance to staff and manager
· Utilize computer software to create, update, and maintain documents for patient care
· Communicate system and technology updates with staff and develop strategies to utilize current technologies
Senior Veterinary Assistant – SAGE Centers for Veterinary Specialty & Emergency Care, Concord, CA 07/17 – Present
· Interpret, clarify, consult, advice and make recommendations to clients and staff regarding patient care
· Administer and provide technical assistance to staff and manager
· Document and maintain American Veterinary Medical Association guidelines for an accurate record
· Review, analyze and identify project prioritization to align with strategic plan
Veterinary Technician – Abel Pet Clinic Inc., Elk Grove, CA 08/10 – 7/13
· Supervised, coordinated and evaluated staff to perform daily operations
· Initiated multiple technical projects that improved performance and business functionality
· Supervised, trained, assigned and instructed RVT’s intern and new staff to perform veterinary techniques
· Reviewed, analyzed and identified project prioritization to align with strategic plan
Record Keeper – UC Davis Veterinary Medical Teaching Hospital, Davis, CA 07/08-08/09
· Reviewed, evaluated, monitored and maintained over 5000 medical records
· Provided administrative support in small animal client services and maintained client confidentially
· Provided medical records for daily staff review requests
Lab Assistant/Customer Service Rep. – UC Davis Biological Media Service, Davis, CA 02/08-7/08
· Resolved complaints/requests from customers and staff as well as inter-departments issues
· Monitored daily orders, managed laboratory inventory and maintained training logistics and databases
· Planned and prepared various kinds of media for laboratory use
TEACHING EXPERIENCE
Math Tutor – Cosumnes River College, Sacramento, CA 02/06 – 08/07
· Supervised, instructed, and counseled hundreds of students at college level
· Cooperate with the Tutoring Coordinator to develop, analyze and develop strategic training sessions
· Conducted study sessions and one-on-one meetings to assist students to complete their assignments
