watching a video and writing a little discussion

Watch the following TEDx Talk and answer the questions below: https://www.youtube.com/watch?v=R1vskiVDwl4 Which one of Celeste Headlee's rules did you find most interesting? Why? Which one of Celeste Headlee's rules will you implement into your own conversation style? Why? Describe the last conversation you had in which you felt "listened to". Include specific details (dates, topics, people involved) about the conversation.