Management & Leadership
EK17
Wallacechapter1.docxIntroduction to Information Systems, 3e (Wallace)
Chapter 1 Information Systems and People
1) Information systems should meet compliance standards set by governments and other regulatory agencies, which may change from time to time and also vary by country or state.
Answer: TRUE
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Easy
2) Commercially produced information systems are inept at handling back-office information needs.
Answer: FALSE
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Easy
3) Information systems support data-driven decision making which draws on a large amount of data to reveal important trends and patterns.
Answer: TRUE
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Easy
4) Business intelligence refers to all the information available to managers from sources beyond the organization's own information systems.
Answer: TRUE
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Easy
5) The development and application of innovative information systems improve the operations of an organization; however, they do not lead to any competitive advantage.
Answer: FALSE
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Easy
6) Binary code for SOS is an example of knowledge.
Answer: FALSE
AACSB: Information Technology
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Moderate
7) The binary code for SOS is information and the word "HELP!!!" is knowledge.
Answer: TRUE
AACSB: Information Technology
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Easy
8) A news agency requires an immediate account of the casualties in an airplane accident for a news alert. In this situation, a quick, approximate report is preferred rather than a detailed, accurate report that requires considerable time to prepare.
Answer: TRUE
AACSB: Information Technology; Analytical Thinking
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Moderate
9) Timelines add value to information as a means of avoiding bias.
Answer: FALSE
AACSB: Information Technology; Analytical Thinking
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Easy
10) Fiber-optic cables, the coaxial cables used by cable TV companies, and the slender copper telephone wiring common in homes are an important part of the infrastructure of information systems.
Answer: TRUE
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
11) Organizations implement information systems to support and streamline business processes, but never to eliminate them.
Answer: FALSE
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
12) E-discovery is one of the methods used to uncover corporate scandals.
Answer: TRUE
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Easy
13) Analysts can use software to simulate business processes and conduct "what if" experiments to find innovative approaches that leverage the power of information systems.
Answer: TRUE
AACSB: Information Technology; Analytical Thinking
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
14) The study of information systems-how people, technology, processes, and data work together-is referred to as management information systems.
Answer: TRUE
AACSB: Information Technology
Chapter LO: 4: Identify several research areas in the discipline of management information systems (MIS).
Difficulty: Easy
15) The psychology of group dynamics invariably shifts positively when team members use online tools to communicate.
Answer: FALSE
AACSB: Information Technology
Chapter LO: 4: Identify several research areas in the discipline of management information systems (MIS).
Difficulty: Easy
16) In certain situations, such as fund-raising for an NGO, information systems are not useful.
Answer: FALSE
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Easy
17) The chief information officer (CIO) heads the IT department in most organizations.
Answer: TRUE
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Easy
18) Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.
Answer: TRUE
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Easy
19) The close integration of information technology and strategy with every aspect of business means that every employee could be considered an "information officer."
Answer: TRUE
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Moderate
20) Compared to older information systems, privacy breaches in modern information systems involve less risk and affect fewer people.
Answer: FALSE
AACSB: Information Technology
Chapter LO: 6: Explain how information systems present both promises and perils, and pose ethical questions.
Difficulty: Easy
21) Which of the following is a function of accounting information systems?
A) procuring goods and services
B) designing service delivery systems
C) developing induction processes for new hires
D) creating business diversification strategies
Answer: A
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Easy
22) Which of the following events led to tighter standards for accounting practices and a demand for more transparency in reporting?
A) the global financial crisis of 2009
B) the decreasing popularity of net-banking
C) the Great Depression
D) the increasing nationalization of private assets
Answer: A
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Easy
23) Which of the following is a function of operations management?
A) building and maintaining customer relationships and supporting the processes that underlie them
B) improvement of systems and processes which the organization uses to deliver its goods and services
C) formulating a strategy for business diversification
D) introducing a new product
Answer: B
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Moderate
24) Which of the following statements is true of information systems?
A) Information systems are involved in tracking employee payroll, taxes, benefits, and timesheets.
B) Information systems are inadequate at tracking movable assets, off-site resources, and inventories.
C) Organizations avoid developing their own information systems to handle their back-office information needs.
D) Organizations avoid moving information system functions to service providers or outsourcing them.
Answer: A
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Moderate
25) The use of information systems in achieving excellence in operations can result in ________.
A) higher cost savings
B) improved organizational justice
C) increased brand dilution
D) increased employee turnover
Answer: A
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Easy
26) The use of an information system in a grocery store improves customer satisfaction by ________.
A) providing self-service checkouts
B) enabling identification of items without barcodes
C) giving inventory information to customers
D) using sophisticated identification checks to avoid theft
Answer: A
AACSB: Information Technology; Analytical Thinking
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Moderate
27) The success of web-based shopping hinges on ________.
A) building stronger customer relationships and identifying the unique needs of each customer
B) building a reputation for exclusivity by offering a limited number and smaller variety of goods
C) providing goods at prices that are at par or just a little higher than brick-and-mortar stores
D) reducing security and identification checks and increasing the modes of payment available
Answer: A
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Moderate
28) How do web-based online self-service applications transform an organization's relationships with its customers?
A) They reduce customer-service facilities available to a customer, but increase the quality of available facilities.
B) They help educate customers on the business processes of the company.
C) They provide customers with elaborate decision support systems which help customers make choices without technical help.
D) They free customers from time-consuming forms of direct contact.
Answer: D
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Moderate
29) Which of the following statements is true of web-based shopping and online self-service applications?
A) They reduce understanding of customer requirements and motives in the long term.
B) They increase the amount of time spent in face-to-face interactions with the customer.
C) They enforce more rigorous security measures than brick-and-mortar versions.
D) They reduce customer loyalty in the long term.
Answer: B
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Moderate
30) Decision making that draws on billions of pieces of aggregated information to reveal important trends and patterns is called ________.
A) intuitive decision making
B) uninformed decision making
C) unstructured decision making
D) data-driven decision making
Answer: D
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Easy
31) Walking Together, an NGO, uses historical trends to determine in which month the amount given as donations is the highest, and then sets the dates for its donation drives based on the trends. This is an example of ________.
A) data-driven decision making
B) intuitive decision making
C) customer relationship management
D) business process reengineering
Answer: A
AACSB: Information Technology; Analytical Thinking
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Hard
32) ________ refers to the information that managers draw from both the company's own information systems and external sources to make decisions.
A) Business intelligence
B) Entrepreneurship
C) Corporate governance
D) Artificial intelligence
Answer: A
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Easy
33) Play-e-ball, a company that creates games for gaming consoles, gathers data from the information systems of its partners, suppliers, and distributors. It uses this data along with internal data to develop different games for different consumer demographics, and it targets the most profitable segments. Which of the following is illustrated in this scenario?
A) customer relationship management systems
B) business intelligence
C) inventory management
D) virtual collaboration
Answer: B
AACSB: Information Technology; Analytical Thinking
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Hard
34) Which of the following reasons led to the popularity of social networking sites?
A) These sites could be used without the Internet or WiFi connections.
B) These sites only supported asynchronous communication.
C) These sites did not require any security.
D) These sites enabled the sharing of news, photos, videos, and tidbits easily.
Answer: D
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Moderate
35) Which of the following is a concern regarding information systems that support virtual teamwork?
A) the lack of social networking capabilities
B) the restriction of simultaneous users
C) the relative stage of infancy of such systems
D) the inability to use video conferencing
Answer: C
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Moderate
36) Which of the following statements is true of information systems that support collaborative human activities?
A) These information systems do not yet have tools for document management, project updates, issue tracking, and shared calendars.
B) These systems, besides being complex and difficult to implement, offer minimal returns on investment.
C) These systems, being in their early stages, offer a framework for more improvements and features to be included.
D) These systems are equipped with enough sophisticated technology to replace mature and complex systems such as decision support systems.
Answer: C
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Moderate
37) Cadmia University is planning to start an online course called "Cultural diversities". The university wants to develop an information system to support virtual, collaborative education. Which of the following factors should be taken into account when developing the new system?
A) the way students interact in an actual classroom setting
B) the average time spent online by students
C) the negative impact of social networking sites
D) the religious sentiments of the students
Answer: A
AACSB: Information Technology; Analytical Thinking
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Hard
38) Anything that gives a firm a lead over its rivals is called ________.
A) economies of scale
B) business growth
C) break-even
D) competitive advantage
Answer: D
AACSB: Analytic Skills
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Easy
39) Which of the following statements is true of information systems (IS)?
A) Despite the success of social networking, information systems have failed at improving virtual collaboration.
B) The ability to provide companies with competitive advantage makes IS a core feature of a company's strategic vision.
C) IS, although versatile, is not beneficial for government agencies or voluntary organizations.
D) Information systems are not a fundamental part of a company's strategic vision.
Answer: B
AACSB: Information Technology
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Moderate
40) Navi-devices Inc., a manufacturer of portable navigation devices, provides free traffic updates and identifies the nearest parking spaces available with its latest device. It accomplishes this by using GPS coordinates of subscribers and traffic data from radio stations. Which of the following is the most likely impact of this strategy?
A) It will improve the company's operations management.
B) It will improve their customer relationship management.
C) It will lower their total revenue.
D) It will provide the company with a competitive advantage.
Answer: D
AACSB: Information Technology; Analytical Thinking
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Hard
41) In Kansas, an athletics association is partnered with a university to identify talented youth across the state. They use an online test to ensure easy accessibility to students across the state. This is an illustration of ________.
A) data-driven decision making
B) strategic use of information systems
C) use of business intelligence
D) use of information systems for revenue generation
Answer: B
AACSB: Information Technology; Analytical Thinking
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Hard
42) Peter automates his email inbox such that his incoming mails are filtered with all junk mails sent directly to the spam folder. This saves him time as he does not have to sort through the mails to find his work-related mails. He also creates a group mailing list for his team that makes it easier for him to send mails to the entire team instead of including their email addresses individually. In this scenario, Peter is using information systems tools to ________.
A) improve individual productivity
B) keep his information secure
C) transform his information
D) make data-driven decisions
Answer: A
AACSB: Information Technology; Analytical Thinking
Chapter LO: 1: Describe the main roles that information systems play in organizations.
Difficulty: Hard
43) Which of the following refers to individual facts or pieces of information?
A) data
B) bytes
C) insights
D) knowledge
Answer: A
AACSB: Information Technology
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Easy
44) Which of the following refers to facts that are assembled and analyzed to add meaning and usefulness?
A) insights
B) information
C) knowledge
D) systems
Answer: B
AACSB: Information Technology
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Easy
45) A single high-temperature reading of a patient at Patient First, a 24-hour walk-in clinic in Florida, is a piece of ________.
A) information
B) intuition
C) evidence
D) data
Answer: D
AACSB: Information Technology
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Moderate
46) Mark, a 22-year-old with a viral infection, is admitted to a hospital. On the second day post-admission, a nurse takes a single high-temperature reading and enters it into the patient records information system. This single reading, when combined with Mark's other symptoms and previous medical records, becomes ________.
A) knowledge
B) data
C) information
D) analysis
Answer: C
AACSB: Information Technology; Analytical Thinking
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Hard
47) An information system is used to centralize information related to voting behavior in Texas. One of the indicators measured by the system is the average waiting time to vote. The time people spend waiting in line to vote at each polling booth is aggregated for each region. This is then used to create a graph that depicts the average waiting times by location. According to this scenario, which of the following refers to information?
A) the waiting time of each voter
B) a single cell in the information system's database
C) the waiting time of a specific polling booth
D) the graph with average waiting times
Answer: D
AACSB: Information Technology; Analytical Thinking
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Moderate
48) Robert, a stockbroker, recommends that his clients buy and hold stock of Andersonz Corp. for a minimum period of six months and then sell them. His recommendation is based on a graph of the firm's fluctuating performance for the past three quarters and an analysis of other information. The basis of Robert's recommendations can be termed as ________.
A) instinct
B) facts
C) knowledge
D) assumptions
Answer: C
AACSB: Information Technology; Analytical Thinking
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Hard
49) Which of the following statements is true of data, information, and knowledge?
A) They blend together and form a continuum.
B) They are mutually exclusive categories.
C) They fail to help in understanding how information systems work.
D) They are diverse terms and may not be used interchangeably.
Answer: A
AACSB: Information Technology
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Moderate
50) People pay a monthly subscription fee to financial service companies to get current stock prices. Which of the following characteristics of information does this highlight?
A) timeliness
B) accuracy
C) completeness
D) relevance
Answer: A
AACSB: Information Technology
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Easy
51) Chloe's, a chain of supermarkets, is conducting a customer survey in its largest store, which is in California. Customers are asked to fill out questionnaires as they enter the store. The questionnaire is divided into sections that poll customers on the store's products and the e-commerce website. Which of the following is a drawback of the data collected through this poll?
A) It is not authentic.
B) It is incomplete.
C) It is not a valid method of soliciting customer feedback.
D) It is an unscientific method of collecting data.
Answer: B
AACSB: Information Technology; Analytical Thinking
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Hard
52) ________ adds considerable value to information, particularly as a means to avoid bias or spin.
A) Timeliness
B) Accuracy
C) Relevance
D) Completeness
Answer: D
AACSB: Information Technology
Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable.
Difficulty: Easy
53) Which of the following is a critical component of an information system?
A) culture
B) demographics
C) processes
D) ideas
Answer: C
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Easy
54) In an organization that is open to ideas from all employees, ________.
A) it becomes tougher to implement new information systems
B) user-generated content is strictly restricted
C) information systems based on ideas from employees will fail
D) innovative concepts for information systems can come from any level
Answer: D
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
55) Which of the following statements is true of the information technology team in an organization?
A) It uses focus groups exclusively to generate ideas rather than relying on other employees.
B) It works closely with the staff from other functional areas of the organization.
C) It discourages contributions and feedback from the users.
D) It encourages non-technical staff to engage in end-user development of information systems.
Answer: B
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
56) Purple Stones, an interior decorator, has an online store to enable quicker purchase of its products. The website allows users to post reviews of products. This helps other customers evaluate the quality of a product before buying it. Which of the following is illustrated in this scenario?
A) competitive advantage
B) artificial intelligence
C) user-generated content
D) economies of scale
Answer: C
AACSB: Information Technology; Analytical Thinking
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Hard
57) Which of the following websites predominantly features user-generated content?
A) Flavors, an online shopping store that allows users to edit their profiles after registration
B) WritingTips, a website that offers tips to amateur writers
C) PlayPen, an online store that sells kids' toys
D) Foodmania, a website that allows its users to post their own food recipes and upload photos
Answer: D
AACSB: Information Technology; Analytical Thinking
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Hard
58) Which of the following statements is true about user-generated content?
A) It is driven by people and technology and does not require processes and data.
B) It powers the generation of content in what has come to be known as Web 1.0.
C) It makes up most of the information in systems such as eBay, Craigslist, and Wikipedia.
D) It is often produced by professionals with the expectation of profit or remuneration.
Answer: C
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
59) Which of the following statements is true about information and communications technology?
A) Increasingly, wireless transmission is favored because of its speed and flexibility although extra costs are incurred.
B) Information and communications technology is a separate category and does not come under the IT component.
C) Many developing countries that can't afford to install wireless transmissions are transforming their communications and expanding Internet access by building copper-wired networks.
D) The main role of the telecommunications component involves moving electronic signals from one place to another.
Answer: D
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
60) Which of the following statements is true of information technology (IT)?
A) Information technology includes hardware and software, but excludes telecommunications.
B) Anything capable of collecting, processing, storing, or displaying electronic data is potentially part of an information system.
C) Telecommunications and networks should not be confused as a part of IT.
D) The Internet and the World Wide Web have hampered software creativity.
Answer: B
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
61) The multitude of servers in Google's windowless data centers serves as an example that represents ________.
A) competitive advantage
B) business intelligence
C) information technology
D) user-generated content
Answer: C
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Easy
62) ________ is a set of activities designed to achieve a task.
A) Information technology
B) Competitive advantage
C) User-generated content
D) Business process
Answer: D
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Easy
63) The function of which of the following components of an information system is to oversee if every data transaction made by an employee is logged in the information system?
A) strategy
B) technology
C) process
D) data
Answer: C
AACSB: Information Technology; Analytical Thinking
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Easy
64) Which of the following questions pertains to maintaining security in an information system?
A) Should the IT department add users to a system or hand over the responsibility to concerned departments?
B) Should the information system be shut down once a month to carry out maintenance tasks?
C) Should the system administrators log all changes made to the data, irrespective of the employee?
D) Should an employee be allowed to delete or access data that another employee inputs into the information system?
Answer: D
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
65) How are policies enforced in information systems?
A) Each user can select the policies to be enforced on the individual's account.
B) Information systems come with built-in policies that are installed into the system.
C) The operational-level employees decide the policies that need to be enforced in an information system.
D) Managers develop policies that are enforced by the information systems.
Answer: D
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
66) Which of the following is a function of the telecommunications component?
A) protecting the anonymity of users
B) routing traffic to different locations
C) enabling client-side processing of data
D) providing better systems to store electronic data
Answer: B
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
67) Which of the following best describes a business process?
A) It is a set of activities designed to achieve a task.
B) It is an algorithm in an information system.
C) It is a set of security policies that governs a business.
D) It refers to an idea that guarantees a firm a lead over its rivals.
Answer: A
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Easy
68) How does implementing information systems impact business processes?
A) It eliminates the need for human intervention in a business process.
B) It promotes a decentralized approach to information management.
C) It helps eliminate business processes that aren't necessary.
D) It eliminates the need for organizations to invest in data security.
Answer: C
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
69) ________ focuses on designing, optimizing, and streamlining business processes throughout the organization, taking into account the human element.
A) Business intelligence
B) Business process management
C) Database warehousing
D) Enterprise resource management
Answer: B
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Easy
70) In order to safeguard individuals' sensitive information, which of the following organizations would typically restrict its employees' Internet usage?
A) a hospital
B) a start-up IT company
C) a travel agency
D) a child development NGO
Answer: A
AACSB: Information Technology; Analytical Thinking
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
71) A quantitative analyst working in an investment bank will be able to ________.
A) share personal pictures and videos on the bank's servers
B) access some information on the bank's servers
C) use the Internet freely and access any website
D) take files home on portable USB flash drives
Answer: B
AACSB: Information Technology; Analytical Thinking
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Easy
72) Which of the following is a method employed by some organizations to prevent access to USB ports in order to keep employees from copying data?
A) using epoxy glue
B) using a captcha
C) performing a warm boot
D) upgrading middleware
Answer: A
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Easy
73) Which of the following has led to strict laws about retaining electronic documents?
A) increasing corporate scandals
B) a need for elaborate reporting
C) a need to improve brand image of products
D) decreasing enterprise workforce effectiveness
Answer: A
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Easy
74) ________ refers to the processes by which electronic data that might be used as legal evidence are requested, secured, and searched.
A) Drive-by download
B) Key logging
C) Pharming
D) E-discovery
Answer: D
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Easy
75) As a result of people editing, cutting and pasting, and making copies of electronic documents, ________.
A) more than 75 percent of U.S. corporations have solid electronic document retention policies in place
B) organizations find it difficult to manage the electronic document retention process
C) companies no longer find it necessary to invest in e-discovery
D) organizations seldom review the existing business processes and organizational policies
Answer: B
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
76) Raw facts that are available in different formats and sizes are called ________.
A) information
B) data
C) insights
D) knowledge
Answer: B
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Easy
77) Which of the following factors is the most important reason why data can be shared across different systems?
A) the ability to convert any data into digital form
B) the creation of wireless communication technologies
C) the use of cloud storage to store off-site data
D) the presence of different formats of data
Answer: A
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
78) Sensors that pick up geographic location, temperature, motion, wind speed, heart rate, and much more are combining to form what?
A) User-generated content
B) Internet 2.0
C) Cloud storage
D) The Internet of Things
Answer: D
AACSB: Information Technology
Chapter LO: 3: Describe the four main components of an information system and the role that each plays.
Difficulty: Moderate
79) Which of the following statements is true of management information systems?
A) This discipline draws interest from researchers and practitioners from the computer science field exclusively.
B) This field has been in existence for the last fifty years.
C) They seldom change and hence require no upgradation.
D) They support tactical decision making at the managerial level.
Answer: D
AACSB: Information Technology
Chapter LO: 4: Identify several research areas in the discipline of management information systems (MIS).
Difficulty: Moderate
80) Which of the following statements is true of management information systems?
A) The management information systems discipline had been in existence prior to the invention of the first generation computer.
B) Management information systems lack the ability to support tactical decision making at the managerial level.
C) The management information systems discipline draws interest from researchers and practitioners only from the computer science field.
D) The study of information systems that includes how people, technology, processes, and data work together is called management information systems.
Answer: D
AACSB: Information Technology
Chapter LO: 4: Identify several research areas in the discipline of management information systems (MIS).
Difficulty: Moderate
81) Which of the following is an example of volunteering with the help of an information system?
A) A volunteer uses his cell phone to translate books into Spanish while commuting to work.
B) A volunteer visits a branch of the CRY organization in his city to donate money.
C) A volunteer spends every summer teaching English in schools in Africa.
D) A volunteer donates his old clothes to an orphanage in his neighborhood.
Answer: A
AACSB: Information Technology; Analytical Thinking
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Moderate
82) Which of the following poses a hindrance to the adoption of information systems in nonprofit organizations and government?
A) the complexity of information systems
B) the absence of tech-savvy employees in the market
C) the lack of dedicated funding
D) the weak security of information systems
Answer: C
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Easy
83) A ________ is the person who heads the department responsible for managing and maintaining information systems, and ensuring they support the organization's strategic goals.
A) Chief Information Officer
B) Chief Finance Officer
C) Chief Knowledge Officer
D) Chief Privacy Officer
Answer: A
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Easy
84) Which of the following statements is true of the IT department areas?
A) The help desk department maintains the environmentally controlled areas in which servers and communications equipment are located.
B) The systems administration department installs, manages, and updates servers.
C) The enterprise systems and applications department handles backups and archiving.
D) The operations department provides services to internal and external customers on technology issues.
Answer: B
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Moderate
85) Harry, an employee of Bennett-Techno Inc., is responsible for ensuring that the technological setup in the organization supports the organization goals. Which of the following positions does Harry hold in the organization?
A) Human Resource Director
B) Chief Executive Officer
C) Vice President of Sales
D) Chief Information Officer
Answer: D
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Hard
86) Which of the following is a common source of misunderstanding between IT and other departments?
A) different levels of organization goals
B) bad infrastructure
C) different levels of communication skills
D) technical jargon
Answer: D
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Easy
87) Marsha, a sales executive, faces issues while copying data from one spreadsheet to another. The formatting of the copied data is not the same as that of the data that is pasted. She started facing this problem only after her older spreadsheet application was upgraded to a newer version. She raises a ticket stating "Request older system. New system not working as desired." The IT technician misconstrues this as a request to replace the computer with an older version. When Marsha returns the next morning, she finds that her computer has been replaced with an older version. Which of the following is the reason why her request had been misunderstood?
A) absence of a proper IT-support structure
B) the lack of a dedicated help desk
C) different levels of communication skills
D) the jargon barrier
Answer: D
AACSB: Information Technology; Analytical Thinking
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Hard
88) Which of the following functional areas in an information systems department maintains the location of servers and communications equipment?
A) operations
B) end-user support
C) services administration
D) systems
Answer: A
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Easy
89) In an information systems department, the enterprise systems subunit is responsible for ________.
A) installing, managing, and updating servers
B) providing services to internal and external customers on technology issues
C) developing, installing, maintaining, and overseeing the organization's mission-critical software applications
D) maintaining the environmentally controlled areas in which servers and communications equipment are located
Answer: C
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Easy
90) In an information system department, the operations department is responsible for ________.
A) installing and managing communications technologies and networks
B) providing services to internal and external customers on technology issues
C) installing and updating servers
D) handling backups and archiving
Answer: D
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Easy
91) Which of the following individuals is responsible for ensuring that a company's confidential information is well-protected?
A) the Chief Information Security Officer
B) the Chief Executive Officer
C) the Chief Technology Officer
D) the Chief Knowledge Officer
Answer: A
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Easy
92) ________ plays a leading role in managing efforts to improve an organization's ability to capture, nurture, and disseminate expertise.
A) Chief Technology Officer
B) Chief Knowledge Officer
C) Chief Privacy Officer
D) Chief Information Security Officer
Answer: B
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Easy
93) A patient lodges a complaint with the management of a hospital because he is unsatisfied with their policies on safeguarding patient information. In this situation, which of the following individuals is responsible for ensuring that the hospital policies safeguard the information of the patients?
A) the Chief Executive Officer
B) the Chief Technology Officer
C) the Chief Knowledge Officer
D) the Chief Privacy Officer
Answer: D
AACSB: Information Technology; Analytical Thinking
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Hard
94) Unknown hackers hack into the network security of a bank and steal the personal identification information of approximately 200,000 clients. Which of the following persons will be responsible for handling this situation?
A) the Chief Technology Officer
B) the Chief Knowledge Officer
C) the Chief Procurement Officer
D) the Chief Information Security Officer
Answer: D
AACSB: Information Technology; Analytical Thinking
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Moderate
95) Which of the following techniques helps IT staff collaborate with people in other functional areas?
A) focusing on technical issues and ignoring the business goals
B) avoiding the use of technical terms while speaking to internal customers
C) learning human resource terminologies and strategies
D) educating internal customers about technical jargons
Answer: B
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Moderate
96) The facilities manager at Symphony Systems, an IT services company, wants the information systems department to set up a virtual collaboration team. Which of the following ways would enable him to communicate more effectively with the IT staff?
A) avoiding IT jargon
B) emphasizing the returns on investment
C) highlighting the value of IT
D) describing his end goal and not the means to get there
Answer: D
AACSB: Information Technology; Analytical Thinking
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Moderate
97) InfoTech Horizons, an IT company, is seeking to hire an experienced IT professional to assist the Chief Information Officer in his role. The new hire will be groomed to take on the role of the Chief Information Officer. Which of the following candidates, all of whom have good technical skills, will prove to be the best choice?
A) a computer professional with good knowledge of business
B) a computer professional who uses jargon very often while interacting with internal customers
C) a computer professional who is of the opinion that people without technical knowledge should be laid-off
D) a computer professional who discourages ideas from employees about changing the information systems
Answer: A
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Moderate
98) Which of the following is the role of a Chief Privacy Officer in an organization?
A) overseeing the use of technology and innovation in the organization
B) ensuring that private information of customers is protected from natural disasters
C) helping shape the policies that govern the protection of confidential information
D) improving the organization's ability to capture, nurture, and disseminate knowledge
Answer: C
AACSB: Information Technology
Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge.
Difficulty: Moderate
99) The risk of privacy breaches in information systems has increased because ________.
A) information systems have become more powerful and interconnected
B) information systems seldom need to be upgraded
C) there are no regulations and standards for developing information systems
D) information systems have become increasingly isolated
Answer: A
AACSB: Information Technology
Chapter LO: 6: Explain how information systems present both promises and perils, and pose ethical questions.
Difficulty: Moderate
100) It is important to appreciate the ethical issues involved in the development and use of information systems because ________.
A) the data they contain is vast and personal
B) the revenue of organizations is closely tied to their use
C) they are not regulated by any governmental bodies
D) they can be mass-produced by organizations with limited technical expertise
Answer: A
AACSB: Information Technology
Chapter LO: 6: Explain how information systems present both promises and perils, and pose ethical questions.
Difficulty: Moderate
101) ________ is responsible for identifying, assessing, and addressing threats to an organization from unforeseen circumstances.
A) The crisis management team
B) The customer relationship management team
C) The supply chain management team
D) The operations management team
Answer: A
AACSB: Information Technology
Chapter LO: 6: Explain how information systems present both promises and perils, and pose ethical questions.
Difficulty: Easy
102) Which of the following is an example of an amplification effect related to information systems?
A) Information stored on the Internet can be hacked and stolen by anyone, irrespective of their geographic location.
B) Data on email services can be hacked leading to privacy breaches and exposing of private communication.
C) Information on a person's social networking account can easily be distributed to an unintended audience.
D) Data from email or photo uploads to the Internet can be secured by choosing the appropriate privacy settings.
Answer: C
AACSB: Information Technology
Chapter LO: 6: Explain how information systems present both promises and perils, and pose ethical questions.
Difficulty: Hard
103) Which of the following statements is true about the ethical issues surrounding information systems?
A) It is easy to determine who is responsible for the damage caused by accidental leaks of private information.
B) People tend to judge the severity of ethical violations in information systems partly on the basis of the number of people affected.
C) Information systems are powerful and contain vast amounts of personal data making the ethicality of its use a tertiary concern.
D) The amplification effect of information systems minimizes the harm caused by ethical violations of information systems.
Answer: B
AACSB: Information Technology
Chapter LO: 6: Explain how information systems present both promises and perils, and pose ethical questions.
Difficulty: Moderate
104) Which of the following is the reason why privacy breaches present major risks in this era of information system computing?
A) The amount of information that is stored in information systems is vast and very private.
B) It is not possible to identify the source of a security breach.
C) The information systems are isolated from each other.
D) Cheaper storage devices offer faster transport of confidential information from one geographical location to another.
Answer: A
AACSB: Information Technology
Chapter LO: 6: Explain how information systems present both promises and perils, and pose ethical questions.
Difficulty: Moderate
105) Which of the following is a constraint on crisis management teams?
A) They lack backup systems.
B) They have very little time to react and take action.
C) They lack tools to identify the source of security breaches.
D) They have limited organizational policies to guide them in such situations.
Answer: B
AACSB: Information Technology
Chapter LO: 6: Explain how information systems present both promises and perils, and pose ethical questions.
Difficulty: Moderate
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