W4D1 652 Granth

Workplace Evaluation and Testing

In the world of learning and performance, evaluation is the act of passing judgment on the value of a problem and its proposed solutions. Measurement is the act of gathering data and then using what is found out as a basis for decisions as to the worth of a problem and the value of a solution. Measures are the attributes that the people doing the evaluation pay attention to when making a judgment, such as customer service, timeliness, security, return on investment, and so on. Metrics are units of measurement such as how frequently a behavior occurs, how long before a behavior appears in seconds or hours, how many checks or levels of approval there are, and how much money is gained in hundreds or thousands of dollars. For example, if a client wants to measure customer service, the metric might be how frequently people exhibit the previously determined desired behaviors. If the measure is time, the metric may be years, days, or milliseconds, depending on the circumstances. Taken together measures and metrics are what people accept as evidence that there is a problem and that circumstances improved after a solution was imposed.

Mosele, J. & Dessinger, J. (2009). Handbook of Improving Performance in the Workplace. (Volume 3). Pfeiffer-Wiley

To prepare for this Discussion, pay particular attention to the following Learning Resources:

· Review this week’s Learning Resources, especially:

· Read Week 4 Lecture – See Word doc .

· Read Chapter 11-12 – See Word doc

Assignment:

This week you learned about evaluation and testing. Some might feel that testing does not have a place in the organization while others feel it is critical to the success of an organization.

· In a debate-like format, take a stance on organizational testing strategies.

· How you feel about their need within the workplace.

· Be sure to summarize the use of testing within your current work environment.

· 3 – 4 paragraphs

· No plagiarism

· APA citing