Conflict Management & Dispute Resolution Report
Linda111
W410.11CONFLICTMANAGEMENTANDDISPUTEAVOIDANCE4.pptxThree things to make you think?
Dispute Avoidance
Collaboration [Testosterone?]
Dabbawala
Conflict
Dispute
Avoidance
Negotiation
ADR; ADJ; ARB; Litigation; Beyond
Conflict Continuum
The difference: conflict and or dispute
Remember the continuum
Conflict all around
Disputes may break out from [badly managed] conflict
Conflict needs managing
Disputes need avoiding or resolving
Is conflict management the same as dispute avoidance?
Lots of Information e.g. Conflict Management Thomas-Kilmann Conflict Mode Instrument [NB Inter or Intra]
Dispute Resolution is easy [its clearly defined] there is a third party
PM decides [PM decision]
Adjudication [construction mostly]
Arbitration
Litigation
ADR
Lots of techniques
Mediation
Blah
Blah
Peter Fenn Juggling Technique
Conflict Management or Dispute Avoidance
Dispute Avoidance is avoiding something happening
Conflict management is managing something that is happening
Dispute Avoidance
Heathrow Terminal 5 – collaboration plus risk management
Dabbawallah – collaboration + ?
Conflict Management
Collaboration
Negotiation
Two books one idea: is it all about the big T?
Males negotiate differently than females?
Males are more aggressive?
Males are more likely to be individuals not team players and less likely to collaborate
Dispute Avoidance 3 ideas
Some would say procurement and contracts are central to Conflict Management and Dispute Avoidance
Workbook Ch 3
The best solution is to avoid disputes
Latham, M. (1994) Constructing the Team, HMSO, London
Collaboration
Workbook Ch 8
Dispute avoidance
Workbook Chapter 3 The Heathrow Terminal 5 Example
The Dabbawala
APM BoK development
Over the Years [BoKs]
5th Edition
Conflict Management References 15
Dispute resolution Refs 7
6th Edition
Conflict Management Refs 11
Dispute resolution Refs 2
7th Edition
Conflict Management Refs 1
Dispute resolution Refs 64
Dabbawala #IncredibleIndia
200,000 lunch [tiffin] boxes get moved every day by an estimated 4,500 to 5,000 dabbawalas
One mistake in every 6,000,000 deliveries
Disputes are inevitable?
Cooperation and collaboration
Should a distinction be made between cooperation and collaboration?
I don’t make one
Why are the dabbawallas so successful
A six-sigma process is one in which 99.99966% of the products manufactured are statistically expected to be free of defects.
Great interest – UN, Universities, King Charles, the Whitehouse
Why?
Dabbas are illiterate
Colour coding system
Organisational Structure – everyone gets paid the same, remember Marx no conflict over resources
Gender, Testosterone and Philosophy
Women negotiate differently than men
People from Eastern Philosophies negotiate differently than people from Western Philosophies
Americans/Canadians negotiate differently than English/Chinese/Irish
Males are more aggressive?
Males are more likely to be individuals not team players and less likely to collaborate
Its all down to Testosterone
When will Cooperation take place
The Evolution of Cooperation Axelrod: the argument is that the evolution of cooperation requires that firms and organisations will cooperate if there is a sufficiently large chance that they will meet again in order that they have a stake in their future interaction. Given these circumstances cooperation evolves in three stages:
cooperation will be initiated if firms have the opportunity for future interaction; cooperation will NOT be initiated by scattered firms who have little chance of future interaction;
cooperation will thrive where many other strategies are being tried;
cooperation once established will protect itself from competitive strategies
Discussion Threads
What factors might affect collaboration/cooperation on Projects
If Conflicts are inevitable explain the dabbawalla
