Conflict Management & Dispute Resolution Report
Linda111
W19.27.pdf
1
Conflict Management and
Dispute Resolution
Peter Fenn
Twitter peterfenn99 #MACE 66061
Facebook peter.fenn
Don’t assume you know the answer
I ♥ U
Best Thing About Manchester
• The University?
• The Football?
• The Shopping?
• The Nightlife?
• Peter Fenn?
Best Thing About Manchester
• Just 30 miles away from Liverpool
3 Points
• This is an introduction
– Conflict and or Dispute
– Peter Fenn and the course
• The topics
• Coursework
• Modes of delivery
– Discussion threads
– PM or IPM?
1 2
3 4
5 6
2
Disputes
• 孫子兵法 The Art of War
• Paul Klee Dispute
How many countries?
• I say 10
• Fill in the google document at
https://docs.google.com/document/d/1jm0z
7nW2GYJTM1Mveq_TtbX-
LouqzQDHYIsKgLgmED0/edit
• It’s linked at Blackboard
• I’ll tell next week
IPM or [normal] PM
• Independent Project Manager consultant IPM
Project Manager employee PM
• Half of project managers will be independent
workers by 2020! http://www.projectation.com/half-of-project-
managers-will-be-independent-workers-by-2020/
• Top 4 Reasons to hire an Independent Project
Manager • https://www.pamwarren.co.uk/personal-blog/top-4-reasons-to-hire-an-
independent-project-manager/
• The UK consulting Model
Types
of Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
The 20 Km high Project
Peter Fenn Introduction
• Chartered Surveyor
• Fellow of Chartered Institute of
Arbitrators
• Mediator
• Adjudicator
• Expert
7 8
9 10
11 12
3
Modes of Delivery
• Lectures Synchronous and Asynchronous via podcast system
– About 1300-1345 then a break, 1400-1430 then finish tutorial
questions and discussion
• Tutorials
– Exercises via Blackboard
• In weeks 3, 4, 5, 6 and 7 usually 2 exercises
• Exercises remain on blackboard for 14 days [1300hrs on the day of
the lecture until 1300hrs 14 days later] some examples this week NO
MARKS
• Socratic method
• Workbook [link on Bb]
• Weblinks via Bb I make mistakes lots of them
My approach?
I have never in my life learned anything from any
man who agreed with me
Dudley Field Malone http://www.law.umkc.edu/faculty/projects/ftrials/scopes/scopes.htm
Conflict is the gadfly of thought. It stirs us to observation and memory. It instigates to invention. It shocks us out of sheeplike passivity, and sets us at noting and contriving
John Dewey
Mary Parker Follett
The Topics
• Conflict Theory [Conflict Management, Dispute Resolution]
• Comparison of Dispute Resolution Techniques
• Bribery and Corruption
• Negotiation
• Alternative Dispute Resolution via:
• Expert Determination
• Conciliation;
• Dispute Review Boards (Advisors)
• The concepts and principles of Mediation
• Arbitration; International Disputes; Litigation
• Game theory
The Assessment
• 2 hour unseen examination – 70 marks
• Coursework - 30 marks
– One 2000 word report - 20 marks;
– Blackboard exercises [quizzes; discussions and role plays] - 10 marks. Usually there will be 2 exercises per week. The Blackboard exercises are made available to students at the start of each lecture and are closed 14 days later. If you do not complete the Blackboard exercises you will not get any marks.
• Total 100 marks
Module Aim
• To develop a critical understanding of
the factors that influence commercial
conflict and disputes with emphasis on
management and avoidance. In
particular the principles and practice
of dispute resolution via: ADR;
Adjudication; Arbitration and
Litigation.
Learning outcomes
• At the end of this module a student will
– ?
– Have developed a critical understanding of the
factors that influence commercial conflict and
disputes with emphasis on management and
avoidance. In particular the principles and
practice of dispute resolution via: ADR;
Adjudication; Arbitration and Litigation.
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15 16
17 18
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Module texts
Recommended for purchase:
Fisher and Ury (1999), Getting to Yes ISBN 0- 09-924842-5.
Useful texts: The Art of War 孫子兵法 Sun Tzu ISBN
9781599869773 Axelrod, R (1984) The Evolution of Cooperation ISBN
0140124950
Brown, H and Marriot A. (1999) ADR Principles and Practice ISBN0421462604
Conflict
Dispute
Avoidance
Negotiation
ADR; ADJ; ARB; Litigation; Beyond
Conflict Continuum
Beyond?
• Wider Conflict [and violence]
• The Manchester Bomb
Blackboard Exercise
• 2 discussion threads in weeks 3, 4, 5, 6 and
7
– Some threads this week as a practice exercise
[not assessed]
• 1 Exciting competition
Weblinks
• Conflict Theory
• Dudley Field Malone
• Kurt Jones
• UK Government's approach
– Disputes are time consuming, expensive and unpleasant. They can destroy client/supplier relationships which have been painstakingly built up over long periods of time. Disputes can add substantially to the cost of a project even making a project unsuccessful, unfeasible or nullifying any benefits
• Socratic Method
• Manchester Bomb
• 20 Km high project [email protected]
Questions for survey on the
Mentimeter
• Do you agree that [in your country/industry]
conflict and dispute are inevitable
• To think about: this is: 1. A good thing;
2. A bad thing
• What are the causes of conflict [in your
country/industry]
19 20
21 22
23 24
5
Blackboard Discussion threads
• At the discussion board post a brief note
[<100 words] Conflict and Dispute are
inevitable on Projects/ in PM?
• At the discussion board post a brief note
[<100 words] explaining your opinion on
the causes of Conflict and Dispute
Next week
• Conflict theory students to consider – History via
http://web.grinnell.edu/courses/soc/s00/soc111-
01/IntroTheories/Conflict.html
– Commercial Conflict via?
• Does conflict theory apply to PM?
• UK Government’s approach via: OGC
document Dispute Resolution Guidance in
Week 2 folder
Conflict Management and
Dispute Resolution
Peter Fenn
It’s a dolphin not a shark
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