Leading Change

OBHR 637: Leading & Managing Change

Professor Shereen Fatimah Singapore Management

University

Leading and Managing Change • Toolkit to lead change initiatives from…

• the middle (i.e., changes that you are initiating) • the top (i.e., mandated change)

• Assessment • Class Contributions • Individual: Change Implementation Plan • Team: Case Analysis

• Class Preparation • Complete readings and prepare responses to discussion questions before class

• Confidentiality: To ensure a safe and open learning environment, please hold in confidence our discussion • No audio or visual recordings (including any form of content capture) • All class material and solutions are not to be distributed or posted

2

Assignment 1: Change Implementation Plan

• Written Report… • A change initiative that you are planning to implement or have recently worked on • 6 pages (1.5 spaced) • Due: 12 July • For more details, see ‘assignment guide’

• Entail… • Overview of your change initiative • Describe concrete strategies for

• a) pitching the change • b) building coalitions • c) managing tensions

• Your personalized change management toolkit • Top 5 strategies for yourself

3

Assignment 2: Team Case Analysis

• Team Presentation • 15 mins (Case) + 3 mins (Q&A) • Due: July 15 (i.e., week 8 class)

• Submit slide deck on e-Learn (by 5pm before class) • For more details, see ‘assignment guide’

• Entail… • Field Research: Interview a leader who is/was involved in implementing a change in

their company • Issue analysis • Recommendations for the next steps

4

Administrative Matters…

• TA • Ms. Brenda Tan

• Consultations • In-person or Zoom meetings • Please arrange via TA

• Punctuality • Classes will start and end on time • As lateness or leaving early will be disruptive, please use the side aisles

5

Class Schedule…

6

Your Turn ;)

• What motivated your interest in this course? • What do you hope to learn?

• What do you find most challenging about managing and implementing change? • How do you ‘pick your battles’? • How do you sell or frame the change issue? To whom? • Have you encountered resistance? From whom? Why? • Did you feel energized or drained in this process?

7

Teams

• Team Building Handout

• Goals • Individual expectation vs. Group expectations,

norms • Assumptions etc.

• Work on it individually first • Then work as team

• Informal Contract: Norms, rules for groupwork

8

Exercise: Change Implementation Plan

• Overview • What are the key things we need to know about the change? • Why is this a change for your work unit?

• Your role • Where/how do you fit with the initiative?

• Support • Is there executive-level support for the project?

• Stage • How much work has been done? • Has the project “kicked off” yet?

• Resources • Have the budget and people been allocated? • Are you competing for resources?

• Resistance • Is there resistance to the initiative? • From whom? How is it shown?

9