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7/12/22, 9:52 AM Vila Health: Dashboard and Health Care Benchmark Evaluation Transcript

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TRANSCRIPT

Capella University

Vila Health: Dashboard and Health Care Benchmark Evaluation

Introduction

Scatterdesk

Conclusion

Dashboard and Health Care Benchmark Evaluation

Dashboards and other reports can provide crucial information about how well an organization is meeting benchmarks set by local, state, and federal laws and policies. Healthcare organizations need to be able to use this information to determine the most effective strategies for quality and performance improvement. This activity asks you to review a diabetes dashboard and fact sheet used by Mercy Medical Center, a Vila Health affiliated hospital, and determine where the organization is falling short.

Scatterdesk

7/12/22, 9:52 AM Vila Health: Dashboard and Health Care Benchmark Evaluation Transcript

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Public Health Dashboard - Diabetes New Patients Last Quarter by Race

African American - 17 (3 percent )

American Indian - 73 (13 percent )

Asian - 34 (6 percent )

White - 355 (63 percent )

Other - 11 (2 percent )

Blank/Declined - 73 (13 percent )

New Patients Last Quarter by Gender

Male - 214 (38 percent )

Female - 347 (62 percent )

Blank/Declined - 2

New Patients Last Quarter by Age 20 or younger - 118 (21 percent )

21-39 - 51 (9 percent )

40-64 - 214 (38 percent )

65+ - 180 (32 percent )

Blank/Declined - 0

Eye Exam

Q1 2019 50

Q2 2019 48

7/12/22, 9:52 AM Vila Health: Dashboard and Health Care Benchmark Evaluation Transcript

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Q3 2019 60

Q4 2019 42

Q1 2020 62

Q2 2020 48

Q3 2020 58

Q4 2020 64

Foot Exam

Q1 2019 60

Q2 2019 58

Q3 2019 42

Q4 2019 70

Q1 2020 75

Q2 2020 50

Q3 2020 48

Q4 2020 62

HgbA1c

Q1 2019 60

Q2 2019 48

Q3 2019 60

Q4 2019 42

Q1 2020 72

Q2 2020 58

Q3 2020 78

7/12/22, 9:52 AM Vila Health: Dashboard and Health Care Benchmark Evaluation Transcript

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Q4 2020 64

Fact Sheet Mercy Medical Center (Shakopee, MN) Mercy Medical Center is one of the region's top choices for high quality health

care. Don't just take our word for it, though. Here are some of the accolades we've

received:

Highest Safe Surgery Rating by a consumer advocacy magazine.

Healthgrades Outstanding Patient Experience Award.

Shakopee Ledger Top 20 Workplaces 2020 and 2021.

Women's Choice Award for the Best Hospital for Patient Experience in

Emergency Care.

Shakopee Demographics

Female Male Total Population

18,235 17,957 36,192

< 20 21-44 45-64 > 65

12,126 14,732 6,099 2,371

White 28,537 (76

percent )

Asian 3,822 (10

percent )

Hispanic - Latino 2,890 (7

t )

7/12/22, 9:52 AM Vila Health: Dashboard and Health Care Benchmark Evaluation Transcript

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percent )

Other 1,661 (4

percent )

African American 1,601 (4

percent )

Two or more races 1,016 (4

percent )

American Indian 433 (1 percent )

Shakopee Ledger Top 20 Workplaces 2020 & 2021

Hospital Rooms (All Private)

2009 62 (70

licensed)

2019 85 (93

licensed)

Medical/Surgical Rooms

2009 33

2019 56

Special Care Unit

2009 8

2019 8

Family Birth Rooms

2009 17

2019 17

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Children's Care Pediatric Rooms

2009 4

2019 4

Operating Rooms

2009 5 and 1 C -

Section

2019 8 and 1 C -

Section

Emergency Room Treatment Bays

2009 16

2019 21

Endoscopy Rooms

2009 2

2019 2

Physicians

2019 433

Volunteers (15 — 94 years old)

2019 200

Inpatient Admissions

2019 5,735

Surgical Procedures

2019 4,627

Births

2019 1,328

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,

Emergency Room Visits

2019 29,893

Urgent Care Visits

2019 9,586

Outpatient Encounters

2019 119,535

Physical, Occupational, Speech/Language Therapy Visits

2019 28,636

Pediatric Therapy Visits

2019 11,987

Sleep Center Visits

2019 783

Radiology Procedures

2019 59,335

Cardiac Rehab Visits

2019 7,158

Cardiopulmonary Visits

2019 19,676

Cancer Center Visits

2019 7,781

Now that you've reviewed the data

7/12/22, 9:52 AM Vila Health: Dashboard and Health Care Benchmark Evaluation Transcript

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Now that you ve reviewed the data answer the following questions: What are the biggest areas of concern with regards to the information in Mercy Medical Center’s Public Health Dashboard – Diabetes?

Your response:

Yes

While there are a few areas of concern present in the diabetes public health

dashboard, the two biggest areas of concern are the declining HgbA1c exams

and the low foot exam rate. Both of these tests are important tests to help identify

potential diabetes related complications early.

Some areas that are not concerns, or there is not enough data to say for sure are

as follows

The number of eye exams has �uctuated over the last two years. It is about 6

times what it was in �rst quarter of 2018. and it is four to nine times more than

the foot and HgbA1c exams. It could probably be better, but it is not one of the

biggest areas of concern.

With regard to the data on new diabetes patients, this dashboard has no

information on the total number of new patients in previous quarters. So the new

patient numbers cannot de�nitively be called an issue based on the data

available.

Looking at the statement regarding patients aged 20 or younger, similar to the

new patient statement, there is not enough data within this dashboard to label it

as one of the biggest areas of concern.

Select one of the underperforming metrics. Why and how would improving this metric contribute to the overall success of Mercy Medical Center? Your response:

Yes

There is no one right answer for this question. When looking for areas to improve

ithi tti it i i t t t id f t h

7/12/22, 9:52 AM Vila Health: Dashboard and Health Care Benchmark Evaluation Transcript

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within a care setting it is important to consider factors such as:

The severity of the issue.

The number of patients affected.

Any �nancial impacts.

Stakeholders involved.

Measureable outcomes.

By building an objective, evidence-based case around these considerations, in

addition to any legal or regulatory factors, it is possible to reach a good decision

about improvement projects to pursue.

Conclusion In this activity, you had the opportunity to review various dashboards and other

reports in order to evaluate Mercy Medical Center’s performance against local,

state, and federal requirements. Use the information you acquired here as well as

external research into appropriate standards to complete your course assignment.

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