Need 9 Pages to be done within 10 hrs from now

Zappos, a large online retailer, has a vibrant culture focused on customer service. The company uses social media to help customers and to interact with them personally. Part of each customer reaction involves taking the time to demonstrate individual personality and the Zappos culture, all of which make Zappos one of the top in customer service. 

Video Response, create one to answer the questions:

1.  What is Zappos’ social media marketing plan? 

2.  Is Zappos’ customer service social media owned, paid, or earned media? Explain.