The Royal Pet Store

Module 3 Discussion

Janice Strong -

Carnival Cruise Line

Dear Madam/ Sir

Letter of Appreciation

Last July 2020 my daughter and I took a cruise on the Carnival Magic, I wanted to express the joy we felt during our seven-day stay. We arrived at the airport and members of your crew were there to met us with cards in hand identifying we were the party they were looking for, which made me feel so special. They took our luggage and boarded us onto the bus to travel to the Carnival terminal. Once we arrived at the ship check-in went very smoothly. We were escorted to our rooms; on arrival, everything was where it should have been. The rooms were clean and well stocked with linens and towels. The course of the next seven days was nothing sort of heaven. The experience at the theater show felt like the Broadway shows in New York. Dinners were exceptionally fun because put on our fancy clothes, making it more of a treat the Captain came and had dinner with us. There were many excursions to choose from or you could go shopping while partaking in island food we decided to do both. The clubs and piano bars were fabulous, the crew keeps the drinks coming. We were treated like we mattered not just a paying customer. It was a memorable experience, when I arrived home, I expressed just how much fun I had, my girlfriends and I booked for this coming July to sail on the Mardi Gras, looking forward to seeing you and your great crew. Thank you for your excellent customer service to us making our trip utterly worth it, outstanding.

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Addy Torres -

To whom it may concern,

Just recently I was at your store # 706 in Zephyrhills, FL and I had to address my experience in your store. In order for you to understand my situation, I have to give you a bit of background. For the past 2yrs or so I have not been able to go to a store by myself like everyone else because of my health. BUT I really wanted to complete a project and had nobody so I figured I would go and see what happens. I got to the store and almost immediately started to cry because I asked the staff in the parking for help with a buggy, I got an eye roll and the employees walked away from me not even acknowledging my request. I called the store and asked if someone could bring a buggy to my car and was told they weren’t sure how long it would take because everyone was pretty busy, then your employee asked me “Are you sure you can’t get it yourself” I told her I couldn’t do it myself and I wanted to speak with a manager. Your Manager was no better with her attitude, BUT she did bring me a buggy. Once she realized she knew who I was she apologized since they have all seen me in the store and know I need help. I know in this time we live in everyone is upset about something or complaining about treatments BUT this is NOT something I did to myself or provoked by me. So maybe YOUR STAFF need to be reminded that DISABLED PEOPLE ARE PEOPLE. Also I will be posting this on line and where others in my situation can see it.

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Angela Smith -

Angela Smith

222 Valentine Lane

Heart, Ga 32333

May 17, 2021

Teresa Thorton

Manager

EconoLodge

3333 Comfort Dr.

Heart, Ga 32333

Dear Mrs. Thornton,

Recently, I reserved a room at your nice hotel. Upon arrival I was greeted by an unpleasant lady behind the counter, who appeared to be your receptionist. When I greeted her, she never responded. Five minutes later, she decided to ask me my name and if I had a reservation. I replied, “Yes.” She then proceeded to tell me the check out time, asked for funds, and upon giving me back my card and the key to the room she shoved them at me. I decided to walk off and just inform the company about her behavior and her manners.

The next issue was my room. Once we entered the room we noticed the trash had not been empty from the previous occupants. So, my mother decided to enter the bathroom just to check it and it had not been clean and there were dirty towels and washcloths on the floor by the toilet. So, I took it one step further and decided to pull the sheets back on the bed and when I did I was completely appalled! Those sheets had not been changed and a huge brown spot the size of a plate was on the sheets.

I am writing to inform you that I did go back to the front office to report that room and decided that I did not want to stay at your establishment. I was offered another room. However, I decided to just leave. I asked for my money back and was told that it would be placed back on my card within 24 hours. It has been a week and it has not been placed back on my card. So, if the money is not back on my card within the next week, I will be taking further actions. If you have any questions or need to talk about this experience I had, feel free to contact me at (229) 388-1476.

Respectfully,

Angela Smith