Unit VII Assignment OT&B

Unit V PowerPoint Presentation

Justin Erby

228342

Introduction  Making communication mistakes within the organization

can be very embarrassing.

 For instance, sending an email without proof-checking can make employees look unprofessional and sloppy.

 Communication blunders can result in devastating effects that may tarnish the company's reputation.

 This presentation presents some of the communication blunders, what companies can learn from them, and how to improve communication practices in the future.

Communication Blunder in the Company

 Failing to edit work.

 Delivering bad news through email.

 Reacting instead of responding.

 Using one-sided communication.

Communication Error and What Went Wrong (Shortfalls of Communication)

 Using negative words when talking to employees.

 Ignoring emotions.

 Asking lowly questions.

 Interrupting others while talking.

 Showing negative body language.

Solutions to Fix the Problem

 Develop a framework for organizational communication standards.

 Establish a safe place for effective communication.

 Set clear norms and expectations on communication.

 Actively seek feedback.

 Stop the communication silos.

 Leverage technology for effective communication.

What Your Organization Can Learn from This Mistake

 Managers should not try so hard to be in charge.

 They shouldn't misjudge communication from the team members.

 Always encourage feedback.

 Effective communication improves employee engagement.

Ways to Improve Communication in The Future

 Engaging the listener.

 Taking time to respond to criticism.

 Establishing listening skills.

 Developing positive body language.

 Respecting employees and colleagues.

 Making effective communication a priority.

Conclusion

 Everyone makes blunders in communication all the time.

 However, organizations need to avoid common mistakes in communication.

 Companies with effective communication strategies always realize they improved productivity, greater profits, and improved employee satisfaction.

 Therefore, the company should avoid communication mistakes and develop an effective communication plan.

References

 Mitić, S., Nikolić, M., Jankov, J., Vukonjanski, J., & Terek, E. (2017). The impact of information technologies on

communication satisfaction and organizational learning in companies in Serbia. Computers in Human Behavior, 76, 87-101.

 Robinson, K. L. (2018, March). Communicating Confidence in US-Based Multinational Organizations: A Cross-Cultural

Confidence Model. In 21 ST International Public Relations Research Conference (P. 311).

 Villa, S., Gonçalves, P., & Odong, T. V. (2017). Understanding the contribution of effective communication strategies to program

performance in humanitarian organizations. Journal of Humanitarian Logistics and Supply Chain Management.