Need a Rewrite on week 6 homework 2 case studies log

Unit 6: Case Discussion 2

Requirements

· All responses in the discussion board must be written in your own words demonstrating your understanding and analysis of the topics being discussed.

· Merely agreeing with another student’s answer is not enough, explain WHY you agree or disagree.

· In all your responses assume that the reader has no idea what the topic is about.

· Each discussion is worth 30 points. 

Due Dates

· Initial Post: Each student must answer the discussion questions in DETAIL by Thursday night. 

· Response Post: Later in the unit, re-enter the thread and respond to at LEAST 2 answers composed by your classmates. These peer responses should be thought provoking, stimulating further discussion of the topics with perceptions, ideas, and supported facts. 

Discussion Cases

Case 13.1 Wash and Dry, Inc. PG. 544

· Complete question #1 and #4.

1. If you were hired as a consultant to develop this KPIs for WD, how would you asses what KPIs they should be measuring? In general, what areas of service and cost would these KPIs address? Be sure to include both internal and customers KPIs.

1- If I were hired as a consultant to develop these KPIs for WD, I would like to change KPI at the plant, it should not only focus on the quantity KPI also include effective rate of production time, waste calculation and reduction in waste, effective use of equipment, energy cost optimization as well most important in this case is standard quality achievement because as mentioned in the case price is not a hurdle as WD's prices are higher than it's competitors and customer are ready to pay. In general areas of services and costs which should be addressed by KPI are service time effectiveness, service quality, taking feedback as to improve customer satisfaction, optimization of service costs, delivering good quality service to customer, customer loyalty services, where as cost is considered it should be focus on effective use of resources technical as well as personnel.

4. How would you measure the revenue and profit impacts of these new KPIs?

4- To measure the revenue and profit impacts of these KPIs we should fist record revenue and profit before setting these KPI and then apply these KPI , record each activity in detail like production rate, time, machine per hour energy consumption and per hour production, final production cost per unit, selling and distribution cost per unit, profit per unit. Now we should compare these with prior figures and find out the deviations, if the deviations are showing positive results it means there is a increments in revenue and profit and vice versa.