Quality Management - Complete the following:

· Using process mapping and reviewing the information  here , present the new processes for check-in and checkout to management.

· Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.

· Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.

· Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance.

· Include 5–7 academic, peer-reviewed references that are relevant to and that support the deliverable.

This is 2 separate parts. Please follow the instructions.