Need a Rewrite on 2 discussion and and a paper write up in Business policy

Unit 3: Case Discussion 2

Requirements

· All responses in the discussion board must be written in your own words demonstrating your understanding and analysis of the topics being discussed.

· Merely agreeing with another student’s answer is not enough, explain WHY you agree or disagree.

· In all your responses assume that the reader has no idea what the topic is about.

· Each discussion is worth 30 points. 

Due Dates

· Initial Post: Each student must answer the discussion questions in DETAIL by Thursday night. 

· Response Post: Later in the unit, re-enter the thread and respond to at LEAST 2 answers composed by your classmates. These peer responses should be thought provoking, stimulating further discussion of the topics with perceptions, ideas, and supported facts. 

Discussion Case

Case 8.2 286

Create process maps for the before and after order management processes. Use Figure 8.15 as a guide. Start from when the consumer places the order and end when the shipment is made.

Process mapping is the graphical representation with illustrative descriptions of how things get done. It helps the participants to visualize the details of the process closely and guides decision making. One can identify the major areas of strengths and weaknesses in the existing process, such that the contribution of individual steps in the process are recognized. Further, it helps to reduce the cycle times and defects in the process and enhances its productivity.

The major components of a process map include the inputs, outputs and the steps in the process. A good process map should illustrate the flow of the work and the interaction with the organization. It should make use of common language (symbols) that are easily understood by everyone. An ideal process map should contain proper detail with respect to multiple paths, decisions and rework loops.

Process mapping provides the visual glimpse of different processes of the business. It provides the necessary information and helps to determine the Who, What, Where, Why, When and How aspects of the process and problem, and even guides towards possible solutions. Some of the reasons for the need of a process map are:

Pictures guide better than words. The use of graphs, charts, tables and images guides better than a big compiled report with lot of data fixation issues in it.

Process maps facilitate improvements in the process, since it becomes easy to pin point the specific areas that need changes, like bottlenecks, delays, capacity constraints etc. in the light of efficiency and effectiveness of the process.

Decision making becomes fast as it deals with the ‘show me’ aspect and not the ‘tell me’ aspect of the process and the problem areas.

The improvements made in the process can easily be tracked using process maps since it becomes possible to audit and understand different areas in the process as well as the organization.

Visual illustration for training would be much more effective than any oral tools explained, as the visual examples register faster in human brains and helps them understand the things better and fast.

In the need of change, when the organization moves on making the changes without understanding the current working process, it is likely to commit more mistakes or deploy its resources in creating more troubles. Process maps provide a detailed outlook of the current process and guides the effective management of change.

Process maps serves as a measurement tool for a process, that is very much necessary to manage and finally improve it.