MBA576 Week 1 Discussion Response

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Running Header: KIBBY AND STRAND’S OPERATIONAL PROCESS

Unit 1: Kibby and Strand’s Operational Process

Park University

MBA 576: Operations Management

Erika Smith

As Kibby and Strand's Chief Operations Officer (COO), my role is that of a planner and decision-maker. (Stevenson, 2021) My area of concern is the production process which

Was overseeing the making, packaging, and shipping the products. According to the textbook “An operations manager’s daily concerns include costs (budget), quality, and schedules (time)..” (Stevenson, 2021) The unit one discussion requirements is to outline Kibby and Strand’s operational process based on its mission, goals, objectives, organizational chart, process flow, assumptions, and constraints.

Mission

The Kibby and Strands mission is to produce and deliver items in a timely manner and meet the contracts specifications.

Goals

Kibby and Strand's goals are to build their reputation by delivering goods in a timely

manner based on the contract specification. By building their reputation they hope to create a strong consumer base and acquire new contracts.

Organization Chart

A Chief Operating Officer (COO) is tasked with the day-to-day administration and operation of the business. Typically, the COO reports directly to the Chief Executive Officer (CEO) and is considered second in command. (Tokariev, 2020) An organizational chart is a diagram that outlines leadership structure of an organization. It provides a visual representation of the organization’s leadership structure. The chart can also outline, responsibilities and relationships between individuals within an organization.

Process Flow

The first step in the process for Kibby and Strand is receiving a contract for products. As the COO, I review the product requested, date due, the quantity, quality, and verify we enough supplies in stock. A production run is established to ensure its place regarding priority. Depending on the requirements for production, the material is sent to cutting, sewing, pressing, packing, and shipping. Finally, depending on the due date it may be given a higher priority in processing and shipping to ensure the organization does not miss a deadline.

Assumptions and Constrains

As an organization we assume to deliver on all contracts in a timely manner. The second assumption is to have contingency plan for mechanical failure and manpower. A constraint maybe storage space for excess supplies or packages awaiting shipping.

Reference:

Stevenson, W. J. (2017). Operations management. New York, NY: McGraw-Hill Education.

Tokariev, A. (2020, April 25). [Startup] business operations: Organizational chart - chief operating officer (coo). Medium. https://medium.com/@artem.tokariev/startup-business-operations-organizational-chart-chief-operating-officer-coo-8b0f2f837af3.