Business Communication Test1

Unit 1, Chapters 1-3 Test

Your first test becomes available at 12:30 A.M. Friday morning and stay available until 11:30 Sunday night.  You choose when to take the test but be sure you have a good internet connection and remember once you log into the test you must complete it.  The test is timed and you have 70 minutes to complete it.

The password is             flagday

Chapter one

Things to be aware of in the New World of Work

Global Competition

Flattened Management Hierarchies

Team Based management

Innovative Communicative technology

New Work Environment

Diverse Work Force

Knowledge Workers

Communication Process

Sender has idea

Idea encoded

Message travels over channel

Receiver decodes message

Feedback to sender

Additional feedback

Bypassing

Frames of Reference

Lack of language skill

Distractions

Internal and external functions

Downward flow of communication

Ethics traps

False necessity

Doctrine of relative filth

Rationalization trap

Self deception

Ends justify the means

Chapter two

Groups and teams-why

Team development, roles and conflict

Four phases

Group roles

Group tasks

Group relationship

Dysfunctional group

Common conflict patterns

Groupthink

Characteristics of successful teams

Successful meetings

Collaboration

Listening types

Superiors

Colleagues

Customers

Listening Process

Perception

Interpretation

Evaluation

Action

Keys to listening skills

Non verbal messages

Eye contact

Facial expression

Posture

Time

Space

Territory

Appearances

Documents

People

Chapter three

Intercultural communications

Globalization

Technology

Intercultural workforce

Cultural characteristics

Context….high, low

Intercultural Ethnocentrism

Improving intercultural communication

Oral messages

Written messages

Intercultural ethics

Workforce diversity