Communication

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Communication Concepts: Noisemakers

▪ Perception

▪ Self-Concept

▪ Language

▪ Nonverbal Communication

▪ Listening

Noise

Communication Concepts: Noisemakers Five communication concepts can cause noise: perception, self-concept, language, nonverbal communication, and listening.

Perception: How We See the World

 Ask: If you saw the world as rainbows and sunshine, how would this affect your communication with others?

 Ask: If you saw the world as rainclouds and darkness, how would this affect your communication with others?

Perception defined is how we see the world. How does perception cause noise? Ask: If you saw the world as rainbows and sunshine, how would this affect the messages you send and the feedback you receive? Next, ask: If you saw the world as rainclouds and darkness, how would this affect the messages you send? What would the receiver’s perception of you be? What noise would this noisemaker, perception, cause in your communication process?

Self-Concept: How We See Ourselves

 What if you saw yourself as

confident, outgoing, and happy?

 What if you saw yourself as

insecure, shy, and sad?

Self-concept is how we see ourselves. How would your communication change if you saw yourself as confident, outgoing, and happy? What if you saw yourself as insecure, shy, and sad? Could this cause “noise” and prevent you from communicating with others?

Language: The Words We Choose to Use

 Abstract: Dog  Concrete: Henry the Cool Dog

Language. The words we choose to use can cause noise. When you say the word “dog,” that is abstract, and what you picture in your mind may be your dog, but the sender of the message meant their dog. To decrease the noise this noisemaker causes, senders and receivers need to use concrete language. How? Clearly describe and state: “This is my dog, Henry. His favorite activity is napping.” The receiver of this message now understands that you, the sender, are talking about a specific dog—yours.

Nonverbal Communication: Body Language, Facial Expressions, Tone

Can we accurately interpret:

▪ Body language

▪ Facial Expressions

▪ Tone

Or…

Are we just rolling the emoticon dice and guessing the meaning of the nonverbal communication?

Not only the words we choose to use (our language) can cause noise, but so can how we say them or our tone. Not only can our tone cause noise but also our nonverbal communication (body language, facial expressions). Can you correctly guess when your supervisor, co-worker, or customer is angry versus tired versus frustrated? Or, if their smile is genuine or fake? Or, that the body language or gesture means “safe” or “equal” or, are they just showing you a new TikTok dance move? Not being able to accurately interpret or perceive nonverbal communication causes noise as we guess the meaning of that body language or facial expression.

Listening: Assigning Meaning to What We Hear

Can you hear? Are you listening?

A classic commercial once asked, “Can you hear me now?” Perhaps the better question and one we have all asked is “Are you listening to me?” Listening requires attention and thought as we assign meaning to sounds that we hear—whether that sound is ringing (Is that a bell? An alarm? Our cell phone?), or crying (Is that my baby’s feed me cry or hold me cry or change me cry?), or talking (What are they talking about? Is it important to me? Should I listen?). If we are not listening, no meaning is assigned to the message, and communication ends before it can even begin.

Summary: Communication Concepts: Noisemakers