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UnderstandingYourBill-FY191.pdf

Gainesville Regional Utilities

301 S.E. 4 Avenue www.gru.com Page 1 of 2

Gainesville FL 32601 352-334-3434

AMY I JONES PARTNER: 1090000001 ACCOUNT SUMMARY

123 MAIN ST 701000000000 Current Month Charges: 298.20$

GAINESVILLE FL 32601 ROUTE: 111111 Adjustments & Service Charges 5.00$

RES Balance Forward: 0.00$

TOTAL AMOUNT DUE 303.20$ DUE BY 06/17/2019

SUMMARY OF SERVICES • AVERAGE DAILY CONSUMPTION

UTILITIES • Service Meter This Month Last Month Last Year

Electric 110.46$ • ELECTRIC E030910752 30.10 15.00 30.00

Gas 27.67$ • GAS G87241 0.60 0.93 0.47

Water 49.25$ • WATER W97965050 0.40 0.30 0.30

Wastewater 59.50$ • AVERAGE TEMPERATURE (High/Low ) 86/60 80/56 85/61

Total Utility Charge 246.88$ • MONTHLY RAINFALL (inches) 3.95 2.21 4.49

• SERVICE AGREEMENT: Use or consumption of services rendered by this City

CITY OF GAINESVILLE • shall constitute an agreement by the consumer w ith the City to abide by the rules

35 Gal Refuse Container 22.75$ • of the City w ith regard to its utility service, including, but not limited to prevailing

Stormwater Fee 1ERU 9.45$ • ordinances and policies of this City and its departments.

Total City Charges 32.20$ • A1.5% late f ee w ill be charged f or new charges not paid by 7 P.M. on your due date.

• Service disconnection may result f rom past due balances.

TAXES AND SURCHARGES • MESSAGES

Florida Gross Receipts Tax 3.72$ •

County Utility Tax 15.40$ •

Total Taxes and Surcharges 19.12$ •

TOTAL CURRENT MONTH CHARGES 298.20$ •

ADJUSTMENTS & SERVICE CHARGES •

PROJECT SHARE 5.00$ •

TOTAL ADJUSTMENTS & SERVICE CHARGES 5.00$ •

PREVIOUS BILL ACTIVITY •

Previous Balance 211.97$ •

Payment Amount (Date: 05/12/19) 211.97$ •

BALANCE FORWARD 0.00$ •

Please tear off this portion and return it with your payment in the enclosed envelope.

ACCOUNT# 2000-1234-5678

CHANGE OF MAILING ADDRESS

Please w rite account number on check

and make check payable to: GRU Payment Amount

GAINESVILLE REGIONAL UTILITIES

AUTO**SCH 5-DIGIT 32601 111 T4:6 111 1 AV 0.388

AMY I JONES

123 MAIN ST

GAINESVILLE FL 32601 200012345678 00 000000000 000030320

Account: 2000-1234-5678

Bill Date: 05/24/19

Irrigation rules during daylight savings time. Homes w ith odd-numbered or no

addresses should w ater on Wednesday/Saturday. Homes w ith even-numbered

addresses should w ater on Thursday/Sunday. For more irrigation tips visit gru.com

7pm on 06/17/2019

Cash Security Deposit on File is $0.00

Current month charges due by 303.20$

Or pay online at w w w .gru.com

Street:

City:

State: Zip:

Home: Cell:

Total Amount Due

-

UNDERSTANDING YOUR BILL

A guide for residential and non-

demand business customers

1 SERVICE ADDRESS Physical Location service is being

provided.

2 SECURITY DEPOSIT If you have a cash deposit on file with GRU, it will be listed here.

3 UTILITIES Charges for GRU services used during

the billing period.

4 CITY OF GAINESVILLE Charges for City of Gainesville services used such as garbage pickup and stormwater.

GRU assists the City in billing for these services as a convenience so customers can avoid the need to make a separate payment.

5 TAXES & SURCHARGES Various State, County and City taxes and

surcharges assessed to utility services.

6 ADJUSTMENTS & SERVICE CHARGES

Any adjustments to your balance or other charges, such as fees, rebates, and

interest earned on your security deposit.

7 PREVIOUS BILL ACTIVITY Summary of previous balance, payments received, and any outstanding balance

forward.

8 ACCOUNT Each service address has a unique 12- digit account number. Include it on all

payments and correspondence.

9 BILL DATE Date on which your bill was prepared and

sent.

10 ACCOUNT SUMMARY Summary of account balance, which includes current charges, adjustments,

and any balance forward.

11 DUE BY Last date to submit payment for new

charges and avoid a late fee.

12 AVERAGE DAILY CONSUMPTION Information helpful for understanding seasonal changes in your bill. Provides comparisons of the current month’s usage with last month and last year for electricity, gas, and water. Includes average temperature and rainfall data to show how weather may have affected

useage.

13 MESSAGES Important messages, including tips on

how to lower your bill and save money.

14 PAYMENT STUB Please detach and return with payment if paying by mail or in person. GRU offers several other convenient payment options. Go to www.gru.com or see the

back of your envelope for more details.

15 Total amount due Pay this to keep your account current.

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Account: 2000-1234-5678 Bill Date: 05/24/2019 Page 2 of 2

Electric Service Details Example

Meter METER READING DATES Meter Read Days of METER READINGS Meter Electric Peak Next Meter Read

Num ber Previous Present Type Service Previous Present Multiplier Consum ption Dem and on or About

E112233 4/17/2019 5/17/2019 ACTUAL 30 73670 74573 1.00000 903 kWh N/A 6/18/2019

Description Usage Rate Am ount

ELECTRIC CUSTOMER CHARGE 14.25$

ENERGY USE, TIER 1 (1 – 850 kWh) 850 0.0702$ 59.67$

ENERGY USE, TIER 2 (OVER 850 kWh) 53 0.0930$ 4.93$

ELECTRIC FUEL ADJUSTMENT 903 0.0350$ 31.61$

FLORIDA GROSS RECEIPTS TAX 2.83$

GAINESVILLE ELEC UTIL TAX 8.17$

Total for Electric Services 121.46$

Gas Service Details Example

Meter METER READING DATES Meter Read Days of METER READINGS Meter BTU Gas Next Meter Read

Num ber Previous Present Type Service Previous Present Multiplier Factor Consum ption on or About

G223311 4/17/2019 5/17/2019 ACTUAL 30 3204 3221 1.01700 1.020 18 THM 6/18/2019

Description Usage Rate Am ount

NATURAL GAS CUSTOMER CHARGE 9.75$

NATURAL GAS USE 18 0.6300$ 11.34$

MANUFACTURED GAS PLANT REC 18 0.0556$ 1.00$

PURCHASED GAS ADJUSTMENT 18 0.3100$ 5.58$

FLORIDA GROSS RECEIPTS TAX 0.46$

GAINESVILLE GAS UTIL TAX 2.26$

Total for Gas Services 30.39$

Water and Wastewater Service Details Example

Meter METER READING DATES Meter Read Days of METER READINGS Meter Water Wastewater Next Meter Read

Num ber Previous Present Type Service Previous Present Multiplier Consum ption Consum ption on or About

W331122 4/17/2019 5/17/2019 ACTUAL 30 1101 1113 1.00000 12 kGals 8 kGals 6/18/2019

Description Usage Rate Am ount

WATER CUSTOMER CHARGE 9.45$

WATER USE, TIER 1 (1 – 4 kGals) 4 2.45$ 9.80$

WATER USE, TIER 2 (5 – 16 kGals) 8 3.75$ 30.00$

WATER USE, TIER 3 (OVER 16 kGals) 0 6.00$ -$

GAINESVILLE WATER UTIL TAX 4.93$

WASTEWATER CUSTOMER CHARGE 9.10$

WASTEWATER BILLING 8 6.30$ 50.40$

Winter m ax is 8 kGals

Total for Water Service Details 113.68$

Custom er Inquiries

Customer Service (352) 334-3434 Nationw ide Toll-f ree Number 1-800-818-3436

Emergencies or Outages (352) 334-2871 Stormw ater Service (352) 334-5070

Solid Waste Service (352) 334-2330

Paym ent Inform ation

Make checks payable to GRU; return stub and check to: P.O. Box 147051, Gainesville, FL

32614-7051. You may also pay your bill online, by phone at 1-866-269-2881 or at a convenient

location in your neighborhood. Visit w w w .gru.com f or details.

Lobby ..........................8 AM - 5 PM: M, T, Th, F and 9 AM - 5 PM: W

Drive-thru ....................7:30 AM - 6 PM: M- F

Night depository payments w ill be posted the next business day if received af ter 3:30 PM w eekdays.

HOW TO READ YOUR METER

Read the dials f rom right to lef t (A -E). If the dial hand is betw een tw o numbers, use the low er number.

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A A SERVICE DETAILS In the header, find information about when and how meters were read and total consumption for that month.

B CUSTOMER CHARGE Basic charge to cover costs of making electric, gas, water, and wastewater services available

when you need it.

C USE CHARGES Calculated by multiplying usage by the appropriate rate.

Billing Tiers: You can lower your electric and water bills by paying close attention to this section. GRU’s rates are tiered, which means the price per unit goes up for higher levels of usage to reflect the higher costs associated with providing that electricity or water.

D FUEL ADJUSTMENTS Electric Fuel Adjustment and Purchased Gas Adjustments are used to recover fuel

costs. GRU makes no profit on fuel.

E GRAPH Thirteen months of usage data to show seasonal trends and how change in use

affects the bill.

F ELECTRIC CONSUMPTION Total amount of electricity used during the billing period, measured in kilowatt hours (kWh).

Present reading: 74573 Previous reading: -73670 Difference: 903 Meter Multiplier: x 1 Electric Consumption 903 kWh

G Meter Multiplier Meters can measure usage differently depending on the manufacturer. For most residential electric customers, the multiplier is 1, for gas it is 1.017.

H NEXT METER READ Approximate date of next meter reading.

J BTU FACTOR Monthly variable used to convert cubic feet to therms in order to calculate gas consumption. A typical value is 1.028.

K GAS CONSUMPTION Total amount of natural gas used during the billing period, measured in therms.

Present reading: 3221 Ccf Previous reading: - 3204 Ccf Difference: 17 Meter Multiplier: x 1.017 17.289 Ccf BTU Factor x 1.028 Gas Consumption: 17.77 Or 18 Therms

L METER READ TYPE This will state “ACTUAL” if GRU was able to access and read the meter. It will state “ESTIMATED” if GRU was unable to read the meter. For example, if access to the

meter was blocked by a locked gate.

M DAYS OF SERVICE The number of days in this billing period.

N WATER CONSUMPTION Total amount of water used during the billing period, measured in thousands of gallons (kGals).

Present reading: 1113 Previous reading: -1101 Difference: 12 Meter Multiplier: x 1 Water Consumption 12 kGals

P WASTEWATER CONSUMPTION For most residential customers, this is not a metered service. Instead, these charges are based on either the amount of water used during that period or a customer’s “Winter Max”. The Winter Max is the highest daily water consumption during the January and February bill periods.

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09/2018