Speech 1311（need separate into 4 documents）

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UnderstandingRespectingDiversityNotesDEANREvisedDec20183.rtf
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Video Notes – “ Understanding and Respecting Diversity ”

VIDEO #1

What is Culture?

A collection of values and assumptions that shape the way a group of people perceive and relate to their environment.

We understand culture through behavior.

  • “Culture is EVERYTHING.”

Above surface Culture (Big “C”)

  • Music, Literature, Heroes, Painting, Dance, Architecture, Food, Drink, Clothing

Below Surface Culture (Little “c”)

  • Concept of self, truth, friendship, fairness, approaches to work, concept of time, communication preferences, tolerance for risk

Challenge: A common mistake is to assume sameness and misread behaviors.

Result: Cultural incidents occur which cause unnecessary misunderstanding and conflict.

Understanding “ the other ” minimizes risk.

How people think = W orldview

How thinking informs behavior = C ulture

Interpreting Behaviors

Universal

Eating, sleeping, speaking mother tongue

  • Cultural
  • Dios de los Muertos, Thanksgiving
  • Individual
  • Sleeping with bedroom window open, wearing UT orange suit to work

DANGER:

Misreading behaviors leads to stereotypes : “A commonly-held, often accusatory assumptions about a group of people.”

  • Stereotyping reduces communication effectiveness.

    • VIDEO #2

    Building Blocks of Culture

    # 1 Individualism and Collectivism

    Individualism

    People identify primarily with self, not group .

  • The needs of the individual are met before the group.
  • Group membership is not essential to one’s identity, survival, success.
  • Independence and self-reliance are greatly valued and is goal of parenting.
  • People are judged by individual achievement and not the group they belong to.

    • Collectivism

    Who you are is a function of the group (e.g. the family, the work team)

  • The immediate family is the smallest unit of survival
  • “The nail that sticks up must be hammered down.”
  • Harmony and interdependence of group members are stressed and valued.

    • Short Essay Question #1 –

    Are you more individualistic or collectivist in terms of how you view yourself and your responsibility to others?

    Type your answer here:

    Worth 5 points; Your answer should be a minimum of 4 full sentences. You must give at least two examples to support your answer.

    VIDEO #3

    #2 Monochronism vs. Polychronism

    Monochronism

    Time is limited .

  • Deadlines and schedules are sacred.
  • Plans are not easily changed.
  • People may be too busy to see you.
  • Needs of people are subservient to demands of time.
  • People expect undivided attention.
  • Interruptions are to be avoided.
  • To be late, to be kept waiting is rude .
  • People stand in line!
  • The goal is to stick to the schedule.
  • Polychronism
  • Time is bent to meet needs of people
  • There is always more time!
  • Schedules and deadlines are easily changed.
  • Plans are fluid .
  • People always have time to see you.
  • People may do several things at once and split time between several people/tasks.
  • Interruptions are normal part of life. The goal is to enjoy life.
  • People don’t stand in line!
  • To be late or kept waiting is O.K.

    • Short Essay Question #2 –

    Are you more monochronic or polychronic in terms of how you understand and manage time ?

    Type your answer here:

    Worth 5 points; Your answer should be a minimum of 4 full sentences. You must give at least two examples to support your answer.

    VIDEO #4

    #3 Direct vs. Indirect Talk

    Concept of giving Face

    Directness

    People “say what they mean and mean what they say.”

  • There is no need to read behind the lines.
  • It is best to “tell it like it is.”
  • People are less likely to imply and say exactly what they are thinking.
  • Yes means Yes !
  • Indirect
  • People don’t always say what they mean.
  • One must read between the lines.
  • People are more likely to suggest or imply than to come out and say what they think.
  • One cannot always tell it like it is.
  • Yes may mean “ maybe ” or even “ no ”
    • The importance of “ face ”
    • To give face to another person to preserve dignity and respectability of another

    To lose face to feel embarrassment or to have self-worth questioned

    • Face less Important
    • Telling the truth is more important than sparing someone’s feelings.
    • Honest is the best policy.
    • It is o.k. to say no and to confront people.
    • Getting/giving information is primary goal of the communication exchange.
    • Face is more Important
    • Preserving harmony and saving face are key concerns,
    • Truth should be adjusted when it threatens someone’s face.
    • One says what one thinks the other person wants to hear so as not to disappoint.
    • It is not always proper to say no, disagree, or confront
    • Preserving personal bond is goal of communication exchange.

    Short Essay Question #3 –

    Are you more direct or indirect in terms of how you communicate with others ? Are you sensitive to the concept of face-giving and face-saving when communicating with someone who is older or of higher status?

    Type your answer here:

    Worth 5 points; Your answer should be a minimum of 4 full sentences. You must give at least two examples to support your answer.

    VIDEO #5

    #4 Locus of Control

    Internal or External

    The view of self and one’s place vis-à-vis the external world

  • “Is life what happens to you?” ( External )
  • “Is life what you make of it?” ( Internal )
    • Locus of Control-Internal

      • Life what you make of it.

  • There are no limits to what one can do or become.
  • Your success is your own achievement.
  • You are responsible for what happens to you.
  • Life is what you DO (a more activist culture)
    • Locus of Control-External
    • Life is largely predetermined – control external to the individual.
    • There are limits to what one can do or become.
    • Your success is combination of effort and good luck.
    • Life in large part is what happens to you.
    • Fatalistic view = “It wasn’t meant to be.”

    Short Essay Question #4 –

    Do you relate more to the Internal Locus of Control of External Locus of Control (who is in control of your life?)

    Type your answer here:

    Worth 5 points; Your answer should be a minimum of 4 full sentences. You must give at least two examples to support your answer.

    VIDEO #6

    #5 Power Distance

    How a society deals with inequality between people.

  • The distinctions between people in their access to power and their level of status
  • High Power Distance

    • Corporate structures are authoritarian; power is centralized.

  • One defers to authority .
  • Managers hold on to power.
  • Subordinates do not take initiative but wait for explicit instructions.
  • Rank has privileges .
  • Manager/subordinate relations are formal.
  • Decisions are made at the top .
  • One does not openly disagree with/say no to the boss.
    • Low Power Distance

      • Democratic management style

  • Managers share some power with subordinates.
  • Subordinates do not like to be micromanaged.
  • Decision making tends to be consultative.
  • Rank has few privileges.
  • Manager/subordinate relations are fairly informal .
  • It is o.k. to disagree with/say no to the boss.

    • Cross Cultural Lessons

    Most people behave rationally . What is rational in one culture may not be in another.

  • One should try to understand a behavior even if they don’t like it.
  • Not all behavior is tied to culture.
  • Be willing to ask for clarification when YOU don’t understand.
  • Don’t assume sameness .
  • Be willing to listen and suspend judgment.

    • Short Essay Question #35 –

    Are you more comfortable with a High Power Distance or Low Power Distance orientation when interacting with other people?

    Type your answer here:

    Worth 5 points; Your answer should be a minimum of 4 full sentences. You must give at least two examples to support your answer.