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UICClassPresentation9.8.2020.pptx1
Operations of Public Hospital / Safety Net Hospitals
Class Presentation #5: 9.8.2020
What are some examples of creative programs at Safety Net Hospitals?
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Last year I gave members of our Senior Team a copy of a book titled;
“IF DISNEY RAN YOUR HOSPITAL”
This book has made the health care rounds in America for years.
Please allow me to share what I believe it is much needed for all healthcare workers by highlighting excerpts from the book. It is something I encourage all of my employees to not only read, but to think about every time they provide service or assistance to one of our patients.
This is an effort to boost our team’s morale and make our hospital a better environment for patients
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The New Roseland Community Hospital
Please help us provide a “Disney” experience
To help our patients have as pleasant experience as possible, all employees should think about and implement the thoughts presented below. According to the book; “IF DISNEY RAN YOUR HOSPITAL,” these steps are followed by every employee, making their workplace someone will pleasantly remember and revisit.
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SAFETY
The primary focus of every New RCH employee should be SAFETY. Please be constantly aware of all of our patients, visitors and other employees’ SAFETY. Remember this quote from the book;
“ONLY WHEN THINGS DO NOT SEEM SAFE DO CUSTOMERS NOTICE.” (Page 27)
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COURTESY
COURTESY is not a given, but should always be given. All New RCH employees should greet and treat each patient as though you were treating their own family member. Being a patient in a hospital can be a traumatic experience and you would be surprised by the positive effect of a simple smile.
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SHOW
“SHOW,” the book says, “RELATES TO EVERYTHING THAT MAKES A SENSORY IMPRESSION.” Picking up a piece of paper, finding a wheelchair to help a patient, assisting a patient with transportation and the list can go on and on.
The most important credit we can earn in our jobs is “approval” from our patients.
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EFFICENCY
New RCH employees need to take ownership in their jobs. Dedication and dependability are key values to a successful work environment. We are here for one reason, to help others become healthy or maintain their health.
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Committed to the 5-Pillars
of the New Roseland Community Hospital
Patients
Physicians
Employees
Community
Collaborations
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Make Your Bed by Admiral William H. McRaven
“In Kandahar province, Afghanistan, a non-commissioned officer from a Female Engagement Team senses something isn’t right and directs infantry the platoon away from a five-hundred-pound IED, saving the lives of a dozen soldiers.
But, if you think about it, not only where those soldiers saved by the decisions of one person, but their children yet unborn were also saved.
Generations were saved by one decision, by one person.
Page 108
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The Oral Health Need
According to the Chicago Community Oral Health Forum, co-created by the Heartland Alliance for Human Need and Human Rights, "the need is great with nearly 42% of people in the Chicago area suffering from inadequate dental care due to lack of insurance or affordable options." The CCOHF further states that "oral health care is the last frontier of community-based health care, and the greatest unmet health need in Chicago's low-income communities." In a 2006 study conducted by Chicago's Mount Sinai Hospital, Dr. Steve Whitman stated that 33% of the people surveyed did not obtain needed dental care recommended "because they could not afford it."
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The Oral Health Need
The American Medical Association published a study titled “Disparities in Children’s Oral Health and Access to Dental Care” that states; “Only one in five children covered by Medicaid received preventive oral care for which they are eligible. Children from low-income and minority families have poorer oral health outcomes, fewer dental visits, and fewer protective sealants.”
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The Oral Health Need
Additionally, the AMA continued, “Childhood oral disease has significant medical and financial consequences that may not be appreciated because of the separation of medicine and dentistry. The infectious nature of dental caries, its early onset, and the potential of early interventions require an emphasis on preventive oral care in primary pediatric care to complement existing dental services.”
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The New RCH Dental Mobile
The New RCH created the Dental Mobile in 2014 and provides children with complete, no-cost dental care aboard a state-of-the-art, commercially licensed truck.
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The New RCH Dental Mobile
The New RCH created the Dental Mobile in 2014 and provides children with complete, no-cost dental care aboard a state-of-the-art, commercially licensed truck.
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Dr. Guillermo Font, MD is a maternal-fetal medicine specialist in Chicago, IL and has been practicing for 35 years. He specializes in maternal-fetal medicine.
American Board of Obstetrics and Gynecology Obstetrics & Gynecology
American Board Maternal and Fetal Medicine
Medical School: Universidad Complutense de Madrid
Fellowship: University of Illinois - Chicago
Residency: University of Illinois - Chicago
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