INFORMATION TECHNOLOGY PROYECT

Information Technology Management Faculty: Assoc. Prof. Alan M. Lerner, BBA, MSc ([email protected])

10 recommendations to improve flowchart modelling

1 Instrument a deep reading of the process narrative (description) to be

modeled. Your proposed solution must have some sense of coherence throughout the entire process.

2 Identify the actors involved in the process (Areas / Departments of the organization). NOTE: sometimes, due to the complexity of the process, the flowchart can refer to jobs (ex: Credit Analyst), although in general, it is recommended to always work with Areas or Departments. No personal names needed for modelling.

3 Model each activity using a present tense or infinitive verb (e.g.: Issue certificate of deposit or Issue certificate of deposit).

4 Always consider the existence of moments of decision (rhombus of bifurcation), thinking about the question that defines the different routes or paths of the process. Keep in mind that, for each response of the bifurcation diamond (YES or NO), the process takes a different course that can: a) Refer to another process; b) Generate the completion/termination of the process or c) Generate continuity in the process.

5 Take into account the role of the Systems or Databases throughout the process and document them.

6 Consider that, for certain activities, documentation may be generated (e.g. invoices, remittances, certificates of deposit, etc.). Do not forget to document them.

7 Use all the symbols that you consider appropriate to propose your solution. 8 Narratives do not always contain information that deserves to be modeled. 9 Consider the control instances to illustrate them as activities within the

flowchart. 10 Read and re-read your solution in parallel to the narrative of the process.

REMEMBER: THERE ARE NO CORRECT OR INCORRECT ANSWERS, BUT MORE OR LESS CLOSED / ADEQUATE - ACCURATE. The important thing is to

be able to graphically justify your reasoning.