Philip Morris International Cigarettes company

Data collection template

Data Collection Template

Rev. 1

General process description

Objective: describe the general aspects of the process to be analyzed.

Process: Date:

Element Description Content

Objective

Why does the process exist

Is it aligned with the strategic objectives of the Firm?

Key output/s / deliverable/s

Process deliverable/s (tangible + intangible results generated by

the process)

Secondary outputs (if applicable)

Other process deliverables

Related processes

Processes that affect or are triggered / completed by the development of the analyzed

process

Process scope Process boundaries (limits)

within the organization.

Process documentation

Indicate if within the organization, the selected process is properly

documented

Responsible/s Person / position responsible for the performance of the process

Process key clients Indicate those who receive the

main outputs of the process (Areas / positions)

Secondary clients

(if aplicable)

Those who receive the secondary "outputs" of the process. They can also be internal customers of the

company

Process trigger event Which event determines the

beginning of a process cycle?

Data collection template

Element Description Content

Area where the process starts

Indicate area/s where the process starts

Area where process finished

Indicate area/s where the process is terminated

Event that terminates de process

Which event determines the end of the process?

Input elements to start the process

Which elements are necessary for the process to start?

Third parties involved in the process

Who provides input + other elements required during the process (but do not perform tasks within the process)?

Participant areas within the process

Which areas within the firm participate in the process?

IT support (Software applications involved

in the process)

IT software used to perform the process? (Consider general and

specific software)

KPIs used to measure and monitor process

Describe KPIs used for the process, indicating tolerance thresholds in each case. If no

KPIs are used, formulate some than can be useful for the

organization

Other comments: use this space for further explanations