Problem Solving and Communication (2-3 pages)

Steps in the communication process (Robbins & Judge, 2015):

 Message to be sent by sender

 Encoding the message

 Channel selected: Formal or informal

 Message received by Receiver

 Message decoding by the Receiver (eliminating noise-distortion, overload or cultural barriers)

 Feedback to sender

Reference

Robbins, S. P. & Judge, T. A. (2015). Organizational behavior (16th ed.). Upper Saddle River, NJ: Pearson.