U9A1-24 - Contrast equity theory with expectancy theory and apply these concepts to your own organization. See Details Below.
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U6A1-24-JobDescriptionandDeliveryModel.docxJob Description and Service Delivery
Description of the Organization and Main Elements of Its Mission
There are different organization. This paper is discussing about my organization. The paper talks about the job description and the delivery model. The kind of the organization that is being discussed here is that organization that is universal. An organization that is able to accommodate different types of people. The organization is one of the leading organizations in production sector. The organization deals with production of energy (Riordan, 2017).
The organization has its mission that guides the organization in achieving its objectives. The mission of the organization is based on the services that the organization offers. The mission is very direct and clear to the workers together with the clients too. The mission of the organization states; service delivery to all. The mission has got some main elements in it. The main elements of a mission include; function, target consumers, target region, values, employees and the strategic positioning.
The key services of the organization are very simple. As it is stated, the organization is meant for production of energy. The energy that is produced here is the one used in household and even in industries to run them. Therefore, the key services that this organization offers to its clients is that, it produces energy that is used almost 90% in all household chores. Without energy, many activities at home would not go on as planned. The other services it offers is that, it does the connection and the repairs in case there is any problem concerned with energy. The clients of this organization include industries, households and other economic users of energy.
The model of service delivery defines the way the services in energy production are offered. In this organization, there is a clear defined and articulated model of service delivery. The most common model of service delivery here is the public service model. This model surveys the areas that need the services and the necessary actions are then taken into account. The other model that is employed here is the energy based model (Assante, 2016).
Identification and Analysis of the Theory That Supports the Main Model
Theories are meant to explain something that takes places. Theories do have their own facts based on what they discuss about. With the community based model, there is still some theories behind it. The theories that affirms and supports the model. The theory here in the energy production organization is that, energy is the primary factor that leads to the developments. The theory of this organization is very true when analyzed with based on some facts.
As the theory states that, energy is the primary factor that leads to development, is true. The energy is the base to all kinds of developments. There is nothing that can take place without energy. Growth of industries is a clear indication of the growth in development in a particular country. This means that, if there is no energy, then the industries will not run, and development will not be realized. This model works the best for the company since through it is possible for the company to serve its customers. This acts as a guiding factor whenever the organization has a project to undertake. This theory also ensure that it has included every needed stakeholder where there is need to (Kroeger, 2016).
New Service Offer
Having production of energy as the only service that is provided by the company does not mean that, the organization is unable to go further and start offering other services? This only means that the organization limits itself to the offering of one service to its level best. The quality of the service that is offered is very high unlike when other services are included. Therefore, this organization is also able to offer another service to its clients. The problems come in if the organization decides to be offering the two services. This will lead to strain to the workers in order to achieve the mission as well as the objective of the organization (Bender, 2016).
With that being said, the organization is able to offer another service that will be in line with the mission of the organization. The other service that is very likely to be offered by the organization is the health services. The health services as well as energy production, is meant to serve all the people regardless of their social status in the community. The mission for the health will state that, a good health for the people of a nation, is the key to the developments. This means that, without good health within the citizens, then it means that the country will not be able to achieve the required development. This new service will be able to serve all the clients. The clients here will be the population of the citizens of the country. This service offer does not neglect some people. Each individual need good health in order to survive. Therefore, introduction of this kind of service will be very good idea to the organization and the nation as a whole (Ren, 2017).
Identification and Analysis of the Theory That Supports New Service Offer
The new service will require to have a theory that will support it fully. This theory should ensure that, all the relevant arms of the services are taken care of. Therefore, the theory of this new service to be offered by the organization will be universal since it will take care of very every individual. The organization is meant to work for every individual, so it has to cater for every individual n its theory. The theory for this new service is that, the good health for the people of a country is the beginning of the development of that country. With poor health, it means that even the organizations will lack workers. This also means that, if the health of the people is in question, the government will never make any progress and instead it will invest heavily on treating people instead of doing other developments.
The analysis of this theory is very clear. A nation can’t never move forward in a situation where the health of her people is poor. A nation that has people with good health, is a nation that is destined to developments. Therefore, this theory will always make the organization to stick to its main objectives of reaching the people in order to administer the health services. It will also ensure that, it has secured the country of their future workers (Whiting, 2016). With that being said, this theory will work the best for the organization in its service delivery to the people of that nation with the aim of attaining developments.
Description of the Competencies
There is always a certain requirement when one is joining a new organization. In the organization, there are set targets that the new staff that should be recruited should have. These qualities or the competencies do differ from organization to another organization. The competencies in our organization might be very different from the competencies needed in a different organization, though the service delivery might be the same. It is therefore an organization to have its specific competencies from new staff in order to be different from the other organizations (Riordan, 2017).
In our organization, there is need for competences and other relevant skills. The skills needed here, are those that can be able to enhance the customer relationship with the company. Any new staff to be recruited here should have the following skills; skill of working voluntarily, skill of being self-motivated, the skill of being working in a digital error and the skill of communicating well with the clients. The abilities do differ from individual to another individual. Here, an individual should have the relevant abilities. He should be physically fit, he should be able to talk, and he should have the ability to make decision on difficult situations and should have ability to reason beyond. With these qualities, it is therefore easy for a new staff to secure a place in this organization.
Inventory of the Competencies of the Staff
This is an organization that is well known for its good service delivery. There are some factors that goes hand in hand with others. In fact, if some factors do miss, it means the other would not be able to succeed. This means that, since the organization is well known, the staff here are very competent, and this is one major factor the organization considers during recruitment (Ren, 2017). The staff in this organization, is very competent since they also undergo private training on recruitment.
On recruitment, the only qualified staff, with the relevant academic and experience qualities do secure a place in this organization. Their knowledge only does not guarantee them to deliver the best services while at this organization. Due to that, the new staff are taken for a special training and once they are done, you find that they are competent. These competencies are only found at this organization and makes the organization to have the best service offers.
In the event of new recruits, it is obvious that, they don’t possess the relevant skills to serve as the organization would want to deliver its services. This is the reason why the organization, takes the initiative of having extra training to make the new staff cope up and get used to the organization’s mission and vision. If by any chance, during the recruitment process, a new staff is found to have the relevant skills, he or she will not undergo the special training that I offered by the organization. This situation is very rare to happen and when it happens, the staff does not have fully the relevant skills needed (Kroeger, 2016).
Theories of Public Sector Job Structuring
In the public sector, there is defined job structure. Here, there are groups that distinguishes the works. Each worker has a specific job group. These are some of the best practices that you find in a public sector that are not found in the private sector. These also makes it clear the compensation that each class should get. Those with higher job groups do get the best compensation plan compared to those with lower job groups. The classification is based on various issues that the employees have attained. It is based on academics, experience and also the competencies.
The theories that are found in the public sectors are also very different from those found in the private sector. The theories in public sector are meant to serve all the people regardless of their tribe and race. With the private sector, this is not the case and there are some limitations to whom the theory will serve. In public sector, the classification is done under the relevancy of the company. The compensation plan that is used, is based on genuine factors that makes it different from the private sector. The payroll also is determined by the class that the worker falls into. The lower class will have less payroll compared the higher-class workers. Every worker is in the payroll (Bender, 2016).
Job Descriptions Obtained Earlier
This paper is discussing the job that is meant to offer services to the public. It is not an organization that is restricted to some public in the offering of the services. As the model itself, that is based on the community, this one makes the company to remain if focus and ensure that it maximum delivers the best services to the public. This community based model is enough to ensure that the organization meets the relevant requirements needed by the public.
Therefore, the model classifies the organization. The nature of the model will determine whether the organization will be public or private. Therefore, this model has made the organization to remain in line with the service delivery (Assante, 2016). The job is meant to produce energy. What is really there is that, after the production of energy, the company takes the initiative of then supplying it. It supplies to the households, companies and even factories. This model makes it be responsible for any issue related with the energy. It does also do the repairs that are necessary for the energy in case any problems arise.
References
Ren, L., Zhang, L., Wang, L., Tao, F., & Chai, X. (2017). Cloud manufacturing: key characteristics and applications. International Journal of Computer Integrated Manufacturing, 30(6), 501-515.
Whiting, S., Dalipanda, T., Postma, S., de Lorenzo, A. J., & Aumua, A. (2016). Moving towards Universal Health Coverage through the Development of Integrated Service Delivery Packages for Primary Health Care in the Solomon Islands. International journal of integrated care, 16(1).
Riordan, F., McHugh, S. M., Murphy, K., Barrett, J., & Kearney, P. M. (2017). The role of nurse specialists in the delivery of integrated diabetes care: a cross-sectional survey of diabetes nurse specialist services. BMJ open, 7(8), e015049.
Bender, M. (2016). Clinical nurse leader integration into practice: developing theory to guide best practice. Journal of Professional Nursing, 32(1), 32-40.
Kroeger, S., & Muller, C. (2016). Thinking and practicing differently: How disabiltiy studies can inform service delivery. Journal of Inclusive Practice in Further and Higher Education, 7, 20-27.
Assante, M., Candela, L., Castelli, D., Coro, G., Lelii, L., & Pagano, P. (2016). Virtual research environments as-a-service by gCube. PeerJ Preprints, 4, e2511v1.
