Operations Management 3

Refining the Problem Statement Scoring Guide

Due Date: Unit 3 Percentage of Course Grade: 8%.

CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED

Analyze a cause- and-effect diagram to uncover the root causes of a process problem. 18%

Does not create a cause-and-effect diagram to uncover the root causes of a process problem.

Creates a cause- and-effect diagram to uncover the root causes of a process problem.

Analyzes a cause- and-effect diagram to uncover the root causes of a process problem.

Interprets a cause-and- effect diagram to uncover the root causes of a process problem. Justifies interpretations with diagram data.

Develop a flowchart that illustrates a process before and after improvements are made. 18%

Does not develop a flowchart or does not identify a process before and after improvements are made.

Develops a flowchart that identifies a process before and after improvements are made.

Develops a flowchart that illustrates a process before and after improvements are made.

Analyzes a flowchart that illustrates a process before and after improvements are made.

Analyze a flowchart with detailed steps of a process for addressing critical information. 18%

Does not create a flowchart with detailed steps of a process.

Creates a flowchart with detailed steps of a process for addressing critical information.

Analyzes a flowchart with detailed steps of a process for addressing critical information.

Interprets critical information from a flowchart to identify missed steps, missing quality checks, and lack of communication between people and cross- functional areas.

Develop a process improvement scope based on a contributing cause identified through research done on an organization. 18%

Does not identify a contributing cause of process problems through research done on an organization.

Identifies a contributing cause of process problems through research done on an organization.

Develops a process improvement scope based on a contributing cause identified through research done on an organization.

Interprets a process improvement scope based on a contributing cause identified through research done on an organization.

Create a problem statement based on information gathered about a process and its role within an organization. 18%

Does not identify a problem statement based on information gathered about a process and its role within an organization.

Identifies a problem statement based on information gathered about a process and its role within an organization.

Creates a problem statement based on information gathered about a process and its role within an organization.

Evaluates a problem statement based on information gathered about a process and its role within an organization.

Communicate in a manner that is professional and consistent with expectations for members of the business professions. 10%

Communicates in a manner that is not professional or consistent with expectations for members of the business professions.

Communicates in a manner that is inconsistent with expectations for members of the business professions.

Communicates in a manner that is professional and consistent with expectations for members of the business professions.

Communicates in a manner that is professional, scholarly, and consistent with expectations for members of the business professions. Adheres to APA guidelines and produces work that is appropriate for publication.

Page 1 of 1Refining the Problem Statement Scoring Guide

10/23/2018https://courserooma.capella.edu/bbcswebdav/institution/MBA/MBA6022/180100/Scoring_Guide...