U9A1-24 - Contrast equity theory with expectancy theory and apply these concepts to your own organization. See Details Below.

Partners in Health

Introduction

Partners in Health commonly known as (PIH), is a non-profit organization that is formed for the sole purpose of the improvement of health care facilities to the needy communities. This includes building hospitals, equipping local hospitals with modern technology and creating awareness about contagious diseases. This occurs in areas where the people are low income earners with insufficient access to proper health care. On top of the actual ground work, the organization also partners with other health care organizations and the governments in these areas in order to develop policies that eradicate barriers to health care.

Mission

The mission of this organization is to provide modern health care facilities to those in need as well as to serve as the “Antidote” for despair. The latter point emphasizes on the fact that this organization not only focuses on the physical health of individuals but also their wholesome wellbeing.

Key Services

Partners in Health basically provides health services to less fortunate communities. This includes: provision of house to house consultations and emergency treatments. They know that it is hard to access health care due to poor infrastructure and thus they take the hospitals to the patients. Secondly this organization builds hospital facilities and equips these facilities with proper modern technology. Most common equipment’s include cancer detection and treatment facilities which as ordinarily expensive and scarce amidst the less fortunate.

Theory

The theory that Partners in Health focuses on is the customer satisfaction theory. This theory dictates that the delivery of services should be hinged on the desires of the customer (Wayan, 2015). This means that whatever the clients desire or demand must be provided. In addition to this, the theory suggests that all strategic plans of the organization ought to revolve around satisfying the needs of the customers first and not the company’s personal interests.

The importance of this theory to PIH is that is has enabled it to customize its services and to deliver quality services even though the target customers are not financially capable of compensating them. For non-profit organizations, this theory is remarkable because the expectations of feedback and compensation are very minimal. Therefore, the doctors can simply focus on delivering good quality services without having to focus on capitalizing on every project they undertake.

Models

Two models of service delivery are pronounced in this organization. They include: Medical model and public health model. The medical model is between an individual and the doctors. The less fortunate people get one-on one time with the personnel of Partners in Health. The main steps in this model include the diagnosis and treatment of various diseases the individuals could be suffering from. The public health model is community based. This model focuses on spreading awareness about a particular illness that is likely to affect the community at large. In addition to creating awareness, this model helps Partners in Health to contain the spread of contagious diseases such as Ebola and Tuberculosis.

New Service

One of the company’s missions is to be an “antidote for despair”. While improving health facilities and offering treatment is one way of achieving this mission it is not entirely sufficient. The wise men once said that we must teach our children to fish and not hand them the fish. Partners in Health is an international organization. This means that they move from country to country, with an aim of reaching many clients.

The service they could incorporate to fill the gap when they leave is to establish a training facility. What this means is that the young individuals in these less fortunate communities will be empowered to better the services for their community even when the organization is not present in their locality. This service of training potential physicians could be offered through sponsoring potential students to study medicine in prestigious schools or through the establishment of a training institution on its own.

The importance of this service is that it creates a long-term solution to the problem. Being an “antidote of despair” means empowering the community members as well and not just uplifting their health conditions and leaving behind few personnel to handle these resources.

Theory

The most applicable theory is the open systems theory. This theory asserts that quality and types of services in every organization are by-products of the external environment (Timothy, 2016). The major factors of the external environment include the Political, social and economic factors. The target clientele for Partners in Health is mainly the less fortunate in the community.

Based on this financial position, the organization must therefore endeavor to improve the entire outlook of the community healthcare and not just hand over improved facilities to them. Bearing in mind that the long-term objective is to eliminate despair, the external environment must evolve as the health care services evolve. Empowering the younger generation through education and job creation creates a wholesome solution to the problem.

Tasks

Offering this new service is not only costly for the organization but also strategically demanding. For the company to pull of these services it must: firstly, collect and maintain a reservoir of income to facilitate the entire training process. Secondly the company has a responsibility of only accepting students it can finance all through university. This means that the management needs to avoid instilling false hope when they are overwhelmed or cannot deliver. Last but not least, the facility has the responsibility of zooming in on needy students. This will require thorough interviews and back ground checks to avoid diverting from the main mission.

Process Flow

Job Allocation within firm.

Practical by the scholars with the modern technology in their firms

Acceptance of application and admission by the institution.

Short listing via interviews and background. checks.

Application by the Candidate

Competencies

For this new service to be effective and successful the trainers must be educationally qualified, and they must also possess at least four years of training. Partners in Health does not make a profit and it is important that the employees are compassionate and reasonable enough learn to work without pay. This service therefore requires that the trainers also focus on the actual nature of the job (Cruise, 2017). The project will only succeed if the trainers and the trainee as whole heartedly interested and invested in the training.

Conclusion

In conclusion, the current management and staff of Partners in Health is well qualified. Most of them have a bachelor’s degree or an associate degree in health care. They are selfless and dedicated. In addition to this they are humble, and they do not have pre-established conditions of service. The current staff is manageable and flexible enough to allow the organization to reach out to more people. The new trainees must be mentored by this highly qualified staff in order to be groomed efficiently for the role to come when the organization stretches to other communities and countries.

References

Cruise, M. (2017). Service Delivery Traits. Business Ethics , 2-8.

Timothy, J. (2016). Systems Delivery Theory. Human Resource Management , 5-9.

Wayan, H. (2015). Theories and Models of Effective Service Delivery. New York: Schumer & Schumer.