BADM370 Review

Role of Leadership

Olena Spears

BADM370-1803B

Professor Kaner

29 Aug 2018

Role of Leadership

Question 1

The approach of senior management towards the quality management is subjected to perfection, the speed of delivery, satisfying the customer and doing it right in the first time. The senior management was stuck in the years of handling quality ethics in the organization. The underlining outcome that led to the possible outcome was the one that was used repeatedly. There were differences between the senior management orientation approaches towards quality management with that of middle and first line managers. Normally senior managers always focus on quality; high performance and the total quality control. (Westcott, 2013)

Question 2

There are some of the factors that have led to a more comprehensive strategic view of this quality management. Quality management leadership is based on the ethics and integrity, this leadership qualities management was founded as a result of calls for fairness, sincerity and equal participation of all parties involved. In order to achieve the total quality management, there is a need for involving all parties through encouraging teamwork in an organization. In order to achieve total quality management has the strategic views which include, trust, training, teamwork, teamwork, leadership and recognition. (Morfaw, 2009). 

Question 3

Organizations use ethics to establish guidelines in the form of business codes of conduct that are required to guide the employees in their workplace. Normally integrity refers to values, morals, and how a person is honest. Customers require honesty, sincerity and good morals when being served because trust comes with integrity which comes from the ethical conduct. If the organization will refuse to implement integrity in their workplace the total quality management cannot be achieved. So trust is a key element of total quality management that ensures customer satisfaction thus building the cooperative environment which is key for total quality management.

Why do some quality initiatives fail?

Some of the reasons as to why quality initiative fail in some of the organizations include empowerment of the employees without a clear strategy of ensuring ethical issues in the organization are adhered to. Also, poor communication will fail the quality initiative in the organization because few of the employees will understand the program. Focusing on the performance rather than improvement achieved for customers is not enough to create a competitive environment.

References

Morfaw, J. N. (2009). Total quality management (TQM): A model for the sustainability of projects and programs in Africa. Lanham [Md.: University Press of America.

Westcott, R. (2013). The certified manager of quality/organizational excellence handbook. Milwaukee, Wisconsin: ASQ Quality Press.