EDU-565 - Training Strategies and Assessment: CASE-Training Technicians at Pacific Gas & Electric

Prepare

· Read the Case Study: Training Technicians at Pacific Gas & Electric in your  Employee Training and Development text on page 293.

· Discern the needs of the company in terms of results assessment, and the data points that should be collected

· List evaluation tools that will convincingly demonstrate the effectiveness/lack of effectiveness of the training program.

Instructions

Write a one-page paper, where you allocate one short paragraph per question given below.

Answer the following questions:

1. What outcomes should PG&E collect to determine the effectiveness of the new training program?

2. What evaluation design should it use?

3. Explain your choice of outcomes and design

4. What are the main takeaways from this case study, and how can you apply them to your assignment?

Note:  Do not forget to include appropriate suggestions for the inclusion of technology in the training program.